Academic Office & Student Services Specialist

The California State University; Hayward (CA); On-site; USD 39,785 - 48,501; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement (CalPERS)

401k

Tuition fee waiver

Job summary

Cal State East Bay is seeking an Academic Administrative Support (ASA II) to provide reception, clerical, and administrative support to College of Science faculty, staff, students, and visitors. The role collaborates with multiple campus offices to ensure efficient service delivery within the College of Science.

The position requires strong customer service, organization, and computer skills, with familiarity with university policies and procedures.

Qualifications

• Strong customer service and interpersonal skills.
• Previous front-line customer service or receptionist experience.
• Ability to prioritize competing tasks.
• Ability to effectively and professionally interact with a diverse community
• Execution of office procedures and practices in a skillful, proficient, and professional manner.
• Ability to quickly learn and apply university policies and procedures governing the use of human subjects in research.
• Strong knowledge of Microsoft Office Suite (e.g., Excel, Word) and/or Google’s office software (Google Docs, Google Sheets, Gmail).
• Knowledge of basic office equipment: PC, printer, scanner, copier, fax, and multi-phone system
• Some light lifting or carrying may be required.

Responsibilities

• Serve as the primary point of contact for students, faculty, staff, and visitors by providing information and facilitating access to resources.
• Support faculty with administrative processes, including course administration, student records, scheduling, and other departmental operations.
• Coordinate administrative processes and maintain departmental records; provide operational support for meetings and events.

Skills

Customer service

Interpersonal skills

Front-line experience

Task prioritization

Microsoft Office

Google Docs/Sheets

Communication skills

Office equipment

Education

College-level coursework

Tools

PeopleSoft/Oracle

Adobe Acrobat Sign

Google Docs/Sheets

Job description

Cal State East Bay is seeking an Academic Administrative Support (ASA II) to provide reception, clerical, and administrative support to College of Science faculty, staff, students, and visitors. The role collaborates with multiple campus offices to ensure efficient service delivery within the College of Science.

The position requires strong customer service, organization, and computer skills, with familiarity with university policies and procedures.