Academic Administrative Support (ASA II)

The Chronicle Of Higher Education, Inc.; Hayward (CA); On-site; USD 39,785 - 48,501; Full time

Benefits offered by this job

Medical, dental, vision benefits

CalPERS retirement

401k/457/403(b)

Life insurance

Vacation and sick leave

Holidays and personal holiday

Tuition fee waiver

Job summary

Cal State East Bay in Hayward is seeking an Administrative Support Assistant II to provide reception, clerical, and administrative support to College of Science faculty, staff, students, and visitors.

The role helps manage course administration, student records, scheduling, and departmental communications, coordinating with College offices, Facilities, the Registrar, Enrollment Management, HR, and other units.

Qualifications

• Entry qualifications include basic written and oral communication skills, basic math, and typing.
• High school diploma or equivalent and some office experience.

Responsibilities

• Serve as primary contact for students, faculty, staff, and visitors, facilitating access to university resources.
• Support day-to-day administrative operations, maintain records, prepare correspondence and reports, and coordinate meetings and events.
• Develop collaborative relationships with college and university offices to ensure continuity of operations.

Skills

Customer service

Front-line experience

Task prioritization

Interpersonal skills

Policy knowledge

Microsoft Office / Google Docs

Office equipment

Education

High school diploma or equivalent

College coursework

Tools

Microsoft Office

Google Docs/Sheets

PeopleSoft/Oracle

Adobe Acrobat Sign

Job description

Salary and Benefits

PLEASE NOTE: The starting salary placement depends onqualifications and experience and is anticipated to be in the rangeof $3,565.00 per month to $4,346.00 per month (Step 1 to Step11)

Cal State East Bay offers a broad range of benefits that includesmedical, dental, vision, retirement (CalPERS), 401k, 457, 403(b),dependent and health care reimbursement accounts, life insurance,vacation and sick, 14 paid holidays, one personal holiday andtuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total CompensationCalculator demonstrates the significance of our benefitspackage.

Classification

Administrative Support Assistant II

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in theHayward hills with panoramic views of the San Francisco Bayshoreline. Situated above the city of Hayward, the campus offers anideal setting for teaching and learning and yet easy access to themany cities along the bay. The University has a satellite campus inConcord, a professional development center in Oakland and asignificant presence online. Founded in 1957, Cal State East Bay isone of 23 universities of the California State University system(CSU). Cal State East Bay is recognized as a regionally engaged andglobally oriented university with a strong commitment to academicinnovation, student success, engaged and service learning,diversity, and sustainability.

About the Position

This position provides reception, clerical, and administrativesupport to College of Science faculty, staff, students, andvisitors. The position supports the administrative and operationalneeds of assigned departments, programs, and initiatives within theCollege of Science and collaborates with other university offices,including the College of Science Office, Facilities, the Registrar,Enrollment Management, Human Resources, Hubs and/or Departments,and other campus administrative units. Working independently underthe general guidance of an assigned Analyst and appropriateadministrator, the incumbent coordinates with department chairs,other College staff, and College leadership to ensure the efficientdelivery of administrative services. Assignments are determined bythe operational needs of the College of Science and may change overtime while remaining consistent with the Administrative SupportAssistant II classification.

Responsibilities

• Serves as the primary point of contact for students, faculty,staff, and visitors by providing information, resolving routinequestions, and facilitating access to College and Universityresources, services, and processes. Supports faculty withadministrative processes, including course administration, studentrecords, scheduling, and other departmental operations. Reviews,processes, and routes forms and documentation in accordance withUniversity policies and procedures. Communicates with students,faculty, staff, and campus partners to ensure timely and accuratecompletion of administrative processes.
• Supports the day-to-day administrative operations of assignedadministrative units to ensure efficient, effective, and compliantbusiness operations. Coordinates administrative processes,maintains departmental records, prepares correspondence andreports, manages departmental communications, and providesoperational support for meetings, events, faculty recruitment, andother departmental initiatives. Coordinates with College andUniversity offices to facilitate administrative processes andensure continuity of operations.
• Develops and maintains collaborative working relationships withCollege and University offices to facilitate administrativeprocesses, coordinate services, and support the effective operationof assigned administrative units. Provides cross-coverage andadministrative support for College of Science operations to ensurecontinuity of services. Performs other duties consistent with theAdministrative Support Assistant II classification asassigned.

Minimum Qualifications

Entry to this classification requires fundamental written and oralcommunication skills, including a sound foundation in Englishgrammar, spelling, and punctuation; an ability to understandstandard office procedures; an ability to operate standard officeequipment; an ability to learn office technology systems; anability to perform basic mathematical calculations; and typing andkeyboard skills.

These entry qualifications would normally be obtained throughcompletion of a high school program or its equivalent and someexperience in an office environment.

Required Qualifications

• Strong customer service and interpersonal skills.
• Previous front-line customer service or receptionistexperience.
• Ability to prioritize competing tasks.
• Ability to effectively and professionally interact with adiverse community
• Execution of office procedures and practices in a skillful,proficient, and professional manner.
• Ability to quickly learn and apply university policies andprocedures governing the use of human subjects in research.
• Strong knowledge of Microsoft Office Suite (e.g., Excel, Word)and/or Google’s office software (Google Docs, Google Sheets,Gmail).
• Knowledge of basic office equipment: PC, printer, scanner,copier, fax, and multi-phone system
• Some light lifting or carrying may be required.

Preferred Skills and Knowledge

• Completion of college-level coursework.
• Experience working in a college or university setting.Familiarity with enterprise administrative systems (e.g.,PeopleSoft/Oracle), electronic document management systems (e.g.,Adobe Acrobat Sign), and the academic programs, policies, andadministrative processes of the College of Science.

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan,as appropriate), that may include, but is not limited to: criminalrecords check, verification of academic credentials, licenses,certificates, credit history, professional references and/orverification of work history is required for employment. Cal StateEast Bay will issue a conditional offer of employment totheselected candidate, which may be rescinded if the background checkreveals disqualifying information, and/or it is discovered that thecandidate knowingly withheld or falsified information.Unsatisfactory results may also affect the continued employment ofcurrent Cal State East Bay employees who were conditionally offeredthe position.

All background checks are conducted through the university's thirdparty vendor, Accurate. LiveScan is conducted through theUniversity Police Department.

EEO Statement

All university programs and activities are open and available toall regardless of race, sex, color, ethnicity or national origin.Consistent with California law and federal civil rights laws, CalState, East Bay provides equal opportunity in education andemployment without unlawful discrimination or preferentialtreatment based on race, sex, color, ethnicity, or national origin.Our commitment to equal opportunity means ensuring that everystudent and employee has access to the resources and support theyneed to thrive and succeed in a university environment and in theircommunities. The CSU complies with Title VI of the Civil Rights Actof 1964, Title IX of the Education Amendments of 1972, theAmericans with Disabilities Act (ADA), Section 504 of theRehabilitation Act, the California Equity in Higher Education Act,California’s Proposition 209 (Art. I, Section 31 of the CaliforniaConstitution), other applicable state and federalanti-discrimination laws, and CSU’s Nondiscrimination Policy. Weprohibit discriminatory preferential treatment, segregation basedon race or any other protected status, and all forms ofdiscrimination, harassment, and retaliation in all universityprograms, policies, and practices.

Other Information

All California State University campuses, including Cal State EastBay, are smoke and tobacco-free. For more information, please visitour website here.

In compliance with state and federal crime awareness and campussecurity legislation, including The Jeanne Clery Disclosure ofCampus Security Policy and Crime Statistics Act, the Cal State EastBay Annual Campus Security Report is available here.

Sponsorship

Cal State East Bay is not a sponsoring agency for Staff orManagement positions and we are not an E-Verify employer.

Mandated Reporter

The incumbent in this position may be considered a mandatedreporter under the California Child Abuse and Neglect Reporting Actand will be required to comply with requirements set forth in theCSU Executive Order 1083 as a condition of employment.

Advertised:

July 23, 2026 (8:30 PM) Pacific DaylightTime

Applications close: