Academic Computing Specialist

University of Richmond; Richmond (VA); Sur place; USD 33 000 - 44 000; Plein temps

Résumé du poste

The University of Richmond is seeking an Academic Computing Specialist to ensure classrooms and labs provide an excellent instructional environment. The ACS collaborates with faculty, staff, and students and supports software and hardware for academic computing across campus.

The role includes deploying images for Windows, Mac, and Linux, maintaining hardware inventories, supervising student assistants, and communicating outages and upgrades to the university community as needed.

Qualifications

• Bachelor's degree or equivalent in education and experience.
• Experience supporting a multi-user computer environment.
• Familiarity with Windows, Mac, and Linux operating systems, LANs, Windows and Mac Servers, Wireless technologies.

Responsabilités

• Provide technical support to faculty, staff, and students for software in academic environments.
• Build, deploy, and maintain computer images for Windows, Mac, and Linux.
• Maintain hardware and software inventory and usage statistics.
• Track asset replacement cycles and supervise student assistants.
• Coordinate outages/upgrades communications with the university community.

Connaissances

Desktop management

Technical documentation

Independent and team work

Windows operating system

Mac operating system

Linux operating system

Communication skills

Formation

Bachelor's degree or equivalent

Outils

Windows servers

Mac servers

Linux servers

LANs

Wireless technologies

Description du poste

The Academic Computing Specialist (ACS) works closely with faculty, staff, and students to ensure the classrooms and computers labs (public and departmental) provide an excellent instructional environment. Works to support the software and hardware needs for academic computing across the university campus. The Academic Computing Specialist (ATC) also works closely with other groups in Information Services (Help Desk, Media Support, Networking, Systems and Operations) to support and maintain academic computing.

JOB DUTIES/RESPONSIBILITIES:

• Provide technical support and assistance to faculty, staff, and students with regards to software applications in academic environments to include Installation and configuration of general and departmental specific software, Diagnose and resolve issues related to software and/or hardware.
• Build, deploy, and maintain computer images for Windows, Mac, and Linux operating systems.
• Maintain comprehensive and accurate statistics for hardware inventory, software allocation and usage, lab and classroom usage.
• Track and coordinate assigned asset replacement cycles.
• Supervise and train student assistants.
• Assist the manager in providing communication to the university community about outage and upgrades (5%).
• Work directly with vendors for technical support of software and hardware (10%).
• Collaborate with other information services departments (Media Support Services, Help Desk, Networking, and System Groups) to create and provide quality academic computing environments.

QUALIFICATIONS:

Knowledge, skills & ability:

• Excellent skills in all phases of desktop management
• Ability to read, comprehend, produce, and maintain technical documentation
• Ability to work both independently and within groups
• Expert knowledge of Windows and Mac operating systems, certifications preferred
• Some knowledge of Linux operating systems
• Excellent listening, interpersonal, written and oral communication skills

SUPERVISION EXERCISED:

• This position will oversee a group of student assistants that work in public labs and provide technical support to the Academic Computing Services staff.

WORKING CONDITIONS/PHYSICAL EFFORT:

• This position will work extensively with computer hardware and software.
• Individual must be able to sit and read a computer screen for extended periods.
• Frequently required to walk across campus.
• Ability to safely lift and carry computer equipment weighing up to 40 pounds without assistance.
• Occasionally work after hours and weekends as required to meet project deadlines and respond to critical situations.

Education & experience:

• Bachelor's degree or equivalent in education and experience
• Experience in supporting a multi-user computer environment
• Familiarity with Windows, Mac, and Linux operating systems, LANS, Windows and MAC Servers, Wireless technologies

Work Schedule:

• Full-time; Nonexempt
• Monday-Friday 8:30AM-5:00PM

Pay Structure:

Pay Grade 6 Hourly ($24.26 to $32.14 per hour)