Technical Support Specialist

ALKAR Human Resources; California (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

ALKAR Human Resources is seeking an IT Support professional to provide frontline technical assistance for desktops, printers, AV gear, and networked devices. You will train users, troubleshoot issues, and implement campus technology upgrades.

The role requires hands-on experience with Windows and Mac environments, office productivity tools, and active directory concepts. You will support events and collaborate with vendors as needed.

Qualifications

• Bachelor's degree or 2 years hands-on experience installing, maintaining, and supporting workstation configurations and peripherals.
• Experience in an academic or related service environment.
• Hands-on experience with AV equipment in a networked environment.
• Experience with Windows and Mac operating systems.
• Experience with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
• Knowledge of Exchange, Active Directory, and Group Policies.
• Knowledge of LAN, WAN, VPN, VoIP, and Wi‑Fi technologies.
• Strong troubleshooting across hardware, software, network, and remote-access scenarios.
• Ability to juggle multiple tasks in a fast-paced setting.
• Industry certifications like MCSE, MCITP, or CompTIA are a plus.

Responsibilities

• Provide frontline technical support and user training for desktops, printers, AV equipment, and networked devices.
• Respond to service requests, troubleshoot issues, and develop solutions.
• Install, upgrade, and rollout campus technology and equipment.
• Document requests and solutions in the service desk system.
• Maintain inventory records for computers and AV equipment.
• Provide on-site support for events, including outside regular hours.
• Collaborate with vendors on installations and issues.
• Train students, faculty, and staff one-on-one.

Skills

Customer service

Communication

Multitasking

Problem solving

Teamwork

Adaptability

Education

Bachelor's degree or 2 years hands-on experience

MCSE

MCITP

CompTIA (A+/Network+)

Tools

Windows

MacOS

Microsoft Office

Active Directory

Exchange

VPN

LAN/WAN

Remote-access troubleshooting

Job description

Responsibilities

• Provide frontline technical support and user training for desktop and laptop computers, printers, wireless access, eFax, VoIP, projection, audio, and multimedia equipment.
• Respond to service requests, troubleshoot technical issues, and develop solutions.
• Install, upgrade, and roll out new campus technology and equipment.
• Perform minor equipment repairs and coordinate additional servicing when needed.
• Document service requests, activities, solutions, and responses in the department's service request system.
• Maintain inventory records and documentation for computers, audio-visual equipment, and software.
• Provide on-site technical support and monitoring for events, including events scheduled outside of regular business hours.
• Work with vendors regarding equipment, software, installations, and technical issues.
• Assist with selecting appropriate software solutions while following established technology standards.
• Provide one‑on‑one training and technical support to students, faculty, and staff.
• Provide training and support to part‑time work‑study AV/Computer technicians.
• Assist coworkers in areas of technical expertise.
• Perform other duties and projects as assigned.

Qualifications

• Bachelor's degree or a minimum of two years of hands‑on experience installing, maintaining, and supporting workstation configurations and peripheral devices.
• Experience working in an academic or related service environment.
• Hands‑on experience with audio‑visual equipment and applications in a networked environment.
• Experience with Windows and Mac operating systems.
• Experience with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Working knowledge of Microsoft Exchange, Active Directory (AD), and Group Policies.
• Working knowledge of LAN, WAN, VPN, VoIP, and Wi‑Fi technologies.
• Strong hardware, software, network, and remote‑access troubleshooting skills.
• Ability to prioritize multiple tasks and work effectively in a fast‑paced environment.
• Experience diagnosing and resolving technical problems promptly and effectively.
• Industry certifications such as MCSE, MCITP, or CompTIA are a plus.

Core Skills

• Professionalism and integrity.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple tasks while adapting to changing priorities.
• Strong organizational and problem‑solving skills.
• Flexibility, adaptability, and creativity.
• Ability to communicate effectively with managers, faculty, and students.
• Knowledge of data security and compliance best practices.
• Ability to write procedures, manuals, and business correspondence.
• Ability to understand technical procedures, professional materials, and applicable regulations.

Computer & Technical Skills

• Computer connectivity troubleshooting.
• Hardware and software troubleshooting.
• Knowledge of multiple web browsers and platforms.
• Understanding of data security and compliance best practices.
• Network and remote‑access troubleshooting.