Academic Advisor I

Embry-Riddle Aeronautical University; Daytona Beach (FL); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University seeks an Academic Advisor I to provide comprehensive advising and student support from admission through graduation. The role develops degree plans, monitors progress, and communicates via email, phone, text/chat, virtual meetings, and in-person appointments.

The position emphasizes proactive outreach to at‑risk students, collaboration with faculty and campus partners, and strong use of Campus Solutions, Salesforce, ERNIE, Canvas, Imaging, and SharePoint to

Qualifications

• Master’s degree from an accredited institution.
• 1–3 years of related work experience in academic advising, student services, or higher education.
• Knowledge of effective academic advising practices.
• Experience using proactive approaches to support student persistence and retention.
• Ability to interpret academic records, degree requirements, and policies.
• Strong written, verbal, interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and meet deadlines.
• Ability to work with students, faculty, staff, and university departments.

Responsibilities

• Provide academic advising on degree requirements, curriculum, prerequisites, policies, graduation requirements, and degree progress.
• Develop personalized academic plans and recommend courses for current and future terms.
• Monitor student progress and outreach to various student groups.
• Advise on academic warning, probation, and academic reset opportunities.
• Assist with program changes, majors, catalog changes, and transfer coursework.
• Serve as a liaison between students, faculty, and university offices.
• Assist with university systems such as Campus Solutions, Salesforce, ERNIE, Canvas, Imaging, and SharePoint.
• Maintain accurate records and document advising interactions with notes.
• Evaluate student records to support appropriate course enrollment.
• Manage a caseload of approximately 350–400 students.
• Support retention, registration, engagement, and persistence initiatives.
• Prepare quarterly reports and meet advising goals.
• Provide coverage for student caseloads when needed.
• Deliver high-quality customer service with confidentiality.

Skills

Academic advising

Student support

Communication

Organization

Problem-solving

Customer service

Education

Master's degree

Tools

Campus Solutions

Salesforce

ERNIE

Canvas

Imaging

SharePoint

Job description

Job Description

The Opportunity

Embry-Riddle Aeronautical University (ERAU) seeks a dynamic, student-centered, and forward-thinking Academic Advisor I to provide visionary leadership

The Academic Advisor I provides comprehensive academic advising and student support to help students successfully progress from admission through graduation. This position advises students on degree requirements, academic policies, course selection, registration, graduation planning, transfer credit, program changes, and academic success strategies.

The Academic Advisor I develops individualized degree plans, monitors student progress, and proactively communicates with students through email, phone, text/chat, virtual meetings, and in-person appointments. The position supports student retention by assisting at-risk students, addressing academic and enrollment concerns, coordinating with faculty and campus partners, and connecting students with appropriate university resources.

Essential Responsibilities Include

• Provide academic advising related to degree requirements, curriculum, prerequisites, academic policies, graduation requirements, and degree progress.
• Develop personalized academic plans and recommend courses for current and future terms.
• Monitor student progress and proactively outreach to new, enrolled, inactive, at-risk, and graduating students.
• Advise students on academic warning, probation, conditional admission, academic reset opportunities, and other academic success resources.
• Assist with program changes, minors, catalog changes, curriculum waivers, course drops, transfer coursework, graduation applications, and updated advising reports.
• Serve as a liaison between students, faculty, academic departments, and university support offices.
• Assist students with university systems and platforms, including Campus Solutions, Salesforce, ERNIE, Canvas, Imaging, and SharePoint.
• Maintain accurate student records and document advising interactions with detailed notes.
• Evaluate student records and prerequisite knowledge to support appropriate course enrollment.
• Manage and monitor an assigned caseload of approximately 350–400 students.
• Support student retention, registration, engagement, and persistence initiatives.
• Prepare and complete quarterly reports and meet individual registration and advising goals.
• Provide coverage and support for student caseloads when needed.
• Deliver a high level of customer service while maintaining confidentiality and professionalism.

About Us

For over 100 years, Embry-Riddle has been the world's leading aviation and aerospace university, educating more than 30,000 students across residential campuses in Daytona Beach, Florida, and Prescott, Arizona, as well as through a global network of Worldwide locations and online programs. With more than 165,000 alumni around the world, our impact reaches every corner of the aerospace, aviation, defense and technology industries.

Today, our faculty, researchers and professional staff are advancing innovation across aviation, space, artificial intelligence, cybersecurity, autonomous systems and next-generation engineering. Working alongside industry leaders, government agencies and innovators, they are solving real-world challenges and shaping the technologies that will define tomorrow.

Whether you are an educator, researcher, administrator, technologist or industry professional, your work at Embry-Riddle will contribute to something bigger than a job. Join a community driven by discovery, purpose and excellence—and help shape the future of aerospace.

• Generous Time Off: Enjoy up to 18 days of paid leave in your first year, including 3 days granted upon hire and 15 days accrued throughout the year. You'll also receive 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions: ERAU contributes 6% of your base salary to your retirement plan and offers a 4% matching contribution – with no vesting period.
• Personal Leave: Relax with 15 days of personal leave for non-exempt employees or 18 days for exempt full-time employees in your first year.

Compensation

The annual salary range for this role is up to $46,000. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Qualifications

Master’s degree from an accredited institution.

• One to three years of related work experience, preferably in academic advising, student services, higher education, counseling, or a related field.
• Knowledge of effective academic advising practices.
• Experience using proactive or innovative approaches to support college students and improve student persistence and retention.
• Ability to interpret academic records, degree requirements, curriculum information, and institutional policies.
• Strong written, verbal, interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and meet established deadlines.
• Ability to exercise independent judgment and make appropriate decisions when addressing student concerns.
• Ability to work effectively with students, faculty, staff, and university departments.
• Ability to communicate professionally through email, phone, text/chat, virtual meetings, and in-person appointments.
• Proficiency with Microsoft Office and the ability to learn and use university systems and advising technology.

Preferred Qualifications

• Appreciative Advising certification or related training.
• Experience using PeopleSoft Campus Solutions, Salesforce, or similar student advising and case-management systems.
• Experience working with student retention, registration, academic recovery, or student success initiatives.
• Experience advising a diverse college student population in a higher education setting.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions—including hiring, promotions, compensation, and other terms of employment—based on individual merit, qualifications, and abilities. Embry-Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry-Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.