Academic Advisor I — Student Success Champion

embryriddle; Daytona Beach (FL); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Generous Time Off

Tuition Coverage

Retirement Contributions

Personal Leave

Job summary

Embry-Riddle Aeronautical University in Daytona Beach seeks an Academic Advisor I to provide comprehensive academic advising from admission through graduation. You will develop degree plans, monitor progress, and guide students on curriculum, policies, and graduation requirements.

You will manage a caseload of 350–400 students, support retention initiatives, and collaborate with faculty and campus partners.

Qualifications

• Master’s degree from an accredited institution.
• One to three years of related work experience, preferably in academic advising, student services, higher education, counseling, or a related field.
• Knowledge of effective academic advising practices.
• Experience using proactive or innovative approaches to support college students and improve student persistence and retention.
• Ability to interpret academic records, degree requirements, curriculum information, and institutional policies.
• Strong written, verbal, interpersonal, organizational, and problem-solving skills.
• Ability to manage multiple priorities, maintain accurate records, and meet established deadlines.
• Ability to exercise independent judgment and make appropriate decisions when addressing student concerns.
• Ability to work effectively with students, faculty, staff, and university departments.
• Ability to communicate professionally through email, phone, text/chat, virtual meetings, and in-person appointments.
• Proficiency with Microsoft Office and the ability to learn and use university systems and advising technology.

Responsibilities

• Provide academic advising related to degree requirements, curriculum, prerequisites, academic policies, graduation requirements, and degree progress.
• Develop personalized academic plans and recommend courses for current and future terms.
• Monitor student progress and proactively outreach to new, enrolled, inactive, at-risk, and graduating students.
• Advise students on academic warning, probation, conditional admission, academic reset opportunities, and other academic success resources.
• Assist with program changes, minors, catalog changes, curriculum waivers, course drops, transfer coursework, graduation applications, and updated advising reports.
• Serve as a liaison between students, faculty, academic departments, and university support offices.
• Assist students with university systems and platforms, including Campus Solutions, Salesforce, ERNIE, Canvas, Imaging, and SharePoint.
• Maintain accurate student records and document advising interactions with detailed notes.
• Evaluate student records and prerequisite knowledge to support appropriate course enrollment.
• Manage and monitor an assigned caseload of approximately 350–400 students.
• Support student retention, registration, engagement, and persistence initiatives.
• Prepare and complete quarterly reports and meet individual registration and advising goals.
• Provide coverage and support for student caseloads when needed.
• Deliver a high level of customer service while maintaining confidentiality and professionalism.

Skills

Communication skills

Interpersonal skills

Organizational skills

Problem solving

Independent judgment

Team collaboration

Microsoft Office

Education

Master’s degree

Tools

Campus Solutions

Salesforce

ERNIE

Canvas

Imaging

SharePoint

Job description

Embry-Riddle Aeronautical University in Daytona Beach seeks an Academic Advisor I to provide comprehensive academic advising from admission through graduation. You will develop degree plans, monitor progress, and guide students on curriculum, policies, and graduation requirements.

You will manage a caseload of 350–400 students, support retention initiatives, and collaborate with faculty and campus partners.