Academic Advisor

The American College of Financial Services; United States; Hybrid; USD 52,000 - 55,000; Full time

Benefits offered by this job

PTO & holidays

Retirement plan

Tuition remission

Medical benefits

Disability insurance

Hybrid/remote schedule

Job summary

The American College of Financial Services is seeking an Academic Advisor to support student success and retention. You will guide matriculated students through their programs, help with course selection, and connect them with college resources.

Working in a collaborative environment with faculty and staff, you will monitor progress, plan study strategies, and provide proactive outreach to encourage persistence.

Qualifications

• Three to five years of directly related experience and service background.
• Must be highly organized and capable of handling multiple course sections.
• Experience in Word, Excel, and relational database management systems (i.e., Peoplesoft, Salesforce, Brightspace, etc.).
• Strong interpersonal and communication skills.
• Ability to work with a diverse group of students of different ages.
• Flexibility in work hours expected.
• Proven ability to work independently in a remote setting.
• Ability to work collaboratively with students, faculty, and staff.

Responsibilities

• Daily communication with students who need assistance on all levels of their educational journey.
• Collaborative work on proactive outreach to increase sit rates and retention.
• Monitor assigned courses and course data to conduct proactive outreach.
• Consult with students on course planning and scheduling.
• Track the advancement of students through a program to ensure persistence.
• Provide assistance to at-risk students.
• Develop study plans and strategies with students using college resources.
• Identify resources beneficial to student success and develop new resources.
• Foster relationships with instructors to better serve students.
• Analyze course level data and report on caseloads.
• Clarify program requirements, policies and procedures for students.
• Assist students in identifying institutional resources and facilitate relationships.
• Interpret and communicate academic policies and procedures.
• Stay current on program requirements and advising best practices.

Skills

Interpersonal skills

Communication skills

Remote work experience

Organizational skills

Multitasking

Diversity awareness

Tools

Peoplesoft

Salesforce

Brightspace

Job description

The Academic Advisor plays a proactive role in student success and retention efforts. Academic Advisors assist matriculated students in navigating their chosen academic program(s). To support student success and retention, Academic Advisors use student data to support students in their studies, course completion, and scheduling. Academic Advisors are experts in the programs for which they are responsible and foster collaborative relationships with faculty and instructional staff to better assist students. Academic Advisors are familiar with all the college resources that are available to students so that they may direct them to the appropriate departments based on their needs.

Organization Role

This is a full-time, entry-level academic position reporting to the Assistant Director of Advising. This position requires a high level of interaction with students and faculty. The position does not have ongoing supervisory responsibilities.

Job Scope

This position does not have direct revenue or cost responsibility. This position does indirectly affect revenue through a focus on student retention.

Expected Contributions

• Daily communication with students who need assistance on all levels of their educational journey (registering for the next course, questions regarding testing and grading, clarify program requirements, policies and procedures for students, identifying appropriate institutional resources, etc.)
• Collaborative work on creative proactive outreach to increase sit rates and retention
• Monitor assigned courses and course data in order to conduct proactive outreach to students who may need assistance
• Consult with students on course planning and scheduling. Recommend appropriate courses based on program specific learning paths
• Track the advancement of students through a program to ensure student persistence from course to course
• Provide assistance to at-risk students
• Develop study plans and strategies with students using the resources available at the college or through 3rd parties
• Identify resources that are beneficial to a student’s success and, where possible, develop new resources for students
• Foster cooperative relationships with instructors in order to better serve students
• Analyze and take action on course level data. Use course level data to report on caseloads
• Clarify program requirements, policies and procedures for students
• Assist the student in identifying appropriate institutional resourcesFacilitate relationships between the student and other individuals on campus who may provide assistance
• Interpret and communicate academic policies and procedures to students, ensuring understanding and compliance.
• Stay current on academic program requirements, university policies, and advising best practices through ongoing professional development opportunities.
• Other duties as assigned

Qualifications

• Three to five years of directly related experience and service background
• Must be highly organized and capable of handling multiple course sections
• Experience in Word, Excel, and relational database management systems (i.e., Peoplesoft, Salesforce, Brightspace, etc.)
• Strong interpersonal and communication skills
• The ability to work with a diverse group of students of different ages
• Flexibility in work hours expected
• Proven ability to work independently in a remote setting
• Ability to work collaboratively with students, faculty, and staff.

The College provides an award-winning culture and offers a competitive total compensation package that includes:

• Lucrative Time Off (25-40 Days PTO, Paid Family Medical Leave, 11 Paid Holidays)
• Retirement Savings Plan with Supplemental Contribution and Match
• Tuition Remission and Reimbursement
• Medical, Dental, Vision, and Wellness Benefits
• Company-paid Short-Term and Long-Term Disability
• Flexible, hybrid, and remote work schedules

The target hiring range is $52,000.00-$55,000.00

***The compensation offered to the selected candidate will be based on a variety of factors, including, but not limited to, departmental budgets, qualifications, experience, education, licenses, specialized skills, and training. The hiring range represents The College’s good faith and reasonable estimate of possible compensation at the time of posting. This role will be posted through Friday, October 30, 2026.

In policy and practice, we encourage diversity and provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We are committed to maintaining a welcoming and inclusive environment.

The American College of Financial Services is an E-Verify Employer.