Academic Advising & Student Success Specialist

South University; United States; Remote; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

FSA/HSA

Tuition Assistant Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Paid Time Off

12 Paid Holidays

includes domestic partner coverage

Zusammenfassung

South University seeks an Academic Counselor to provide student-centered advising across the lifecycle, coordinating with Admissions, Financial Aid, Faculty, and University Support Services to support persistence to graduation.

The role focuses on scheduling, timely information, at-risk interventions, and serving as the primary advocate for assigned students in both on-campus and online programs.

Qualifikationen

• Bachelor's degree required; Master's preferred.
• 3–5 years of academic advising or counseling.
• Customer service experience helpful.
• Strong written and verbal communication skills.
• Proficiency with MS Office and familiarity with student information systems (Campus Vue/Campus Nexus favored).
• Ability to build productive relationships with students, colleagues and supervisors in a virtual environment.

Aufgaben

• Provide individualized proactive advising to all assigned students.
• Drive persistence and success through orientation, learning platform exposure, and scheduling.
• Develop course schedules for diverse student groups to support graduation timelines.
• Maintain direct contact with students via phone, text and email within defined timeframes.
• Monitor attendance, grades, progress, and financial responsibilities; create success plans for at‑risk students.
• Explain policies from the University Catalog and Handbooks; guide grade challenges and appeals.

Kenntnisse

Customer Service

Written & Verbal Communication

Team Collaboration

Problem Solving

Student Advising

Ausbildung

Bachelor's degree

Master's degree preferred

Tools

MS Office

CRM systems

Campus Vue

Campus Nexus

Jobbeschreibung

South University seeks an Academic Counselor to provide student-centered advising across the lifecycle, coordinating with Admissions, Financial Aid, Faculty, and University Support Services to support persistence to graduation.

The role focuses on scheduling, timely information, at-risk interventions, and serving as the primary advocate for assigned students in both on-campus and online programs.