Online & On-Campus Academic Counselor

South University; West Palm Beach (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Tuition Assistant Program

401K Match

Paid Time Off

12 Paid Holidays

Job summary

South University is seeking an Academic Counselor to provide student-centered advising throughout the student lifecycle on campus and online. The role focuses on course scheduling, timely information, at-risk interventions, and coordination with Admissions, Financial Aid, Faculty, and Support Services to improve retention and graduation outcomes.

Responsibilities include proactive advising, monitoring progress, ensuring FERPA compliance, and maintaining strong communication with students and

Qualifications

• Bachelor's degree required.
• Academic advising or counseling experience preferred.
• Customer service experience preferred.
• Strong written and verbal communication skills.
• CRM/SIS exposure (Campus Vue/Campus Nexus preferred).
• Ability to work in a virtual environment and collaborate with multiple teams.

Responsibilities

• Provide individualized proactive advising to all assigned students.
• Assist with course scheduling and progression toward graduation.
• Maintain contact with students via phone, text, and e-mail within set timeframes.
• Monitor attendance, grades, progress and financial responsibilities; develop success plans for at-risk students.
• Ensure compliance with FERPA and related policies; guide academic procedures and appeals.

Skills

Customer service

Communication

Interpersonal skills

Organization

Teamwork (virtual)

Education

Bachelor's degree in a related field

Tools

Campus Vue

Campus Nexus

MS Office

Job description

South University is seeking an Academic Counselor to provide student-centered advising throughout the student lifecycle on campus and online. The role focuses on course scheduling, timely information, at-risk interventions, and coordination with Admissions, Financial Aid, Faculty, and Support Services to improve retention and graduation outcomes.

Responsibilities include proactive advising, monitoring progress, ensuring FERPA compliance, and maintaining strong communication with students and