Academic Counselor II: Virtual Student Success

South University; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA/HSA

Tuition Assistant Program

Long/Short Term Disability

Life Insurance

Employee Assistance Program

401K Match

Paid Time Off

12 Paid Holidays

Domestic partner coverage

Job summary

South University is seeking an Academic Counselor to provide student-centered counseling across the student lifecycle, including scheduling, information requests, and at‑risk interventions. You will advocate for students and collaborate with Admissions, Financial Aid, Faculty, and Program Directors to support progression and retention to graduation.

The role requires 3–5 years of advising experience, strong communication, and the ability to work with diverse student populations in an on-campus

Qualifications

• 3–5 years academic advising or academic counseling experience.
• Customer Service experience preferred.
• Strong basic computer software (MS Office) skills as well as exposure to Customer Relationship Management Systems or Student Information Systems (Campus Vue/Campus Nexus preferred)
• Excellent customer service skills, as well as strong written and verbal communication skills
• Strong interpersonal skills with student and faculty populations
• Effective organizational and problem resolution skills
• Ability to communicate and effectively act as a member of a team.

Responsibilities

• Provide individualized proactive advising to all assigned students.
• Drive student persistence and success through orientation, exposure to the learning platform, effective class scheduling, and monitoring degree progress to graduation.
• Develop course schedules for new, continuing, transfer and reentry students aligned with course sequencing in the curriculum and provide advisement focused on academic progress toward graduation in the shortest time possible for the student, as applicable to their individual situation.
• Maintain direct contact with assigned students via phone, text and e‑mail; respond to student inbound communication within established timeframes
• Monitor student’s attendance, grades, academic progress, and financial responsibilities, and develop success plans for at‑risk students, or those experiencing challenges, in collaboration with faculty, academic leadership and University support services.
• Demonstrate proficiency with understanding and communicating policies in the University Catalog, Student Handbook and Programmatic Handbooks as they relate to assigned students, such as Satisfactory Academic Progress Policy, Attendance Policies, Academic Integrity/Academic Honesty Policies, Conduct Policies and Appeals Procedures. Provide guidance to assigned students for academic procedures such as grade challenges or appeals.
• Facilitate new student’s acclimation to the academic environment prior to the first class by reviewing the enrollment process, providing an overview of the on‑line or campus classroom and reviewing graduation progression options. Audit student academic records regularly and determine progression towards and candidacy for graduation.
• Assist students reentering the university after being withdrawn or dismissed from the University with the reinstatement process, monitor student progress to graduation, provide proactive advising, and develop interventions as needed.
• Effectively access and perform assigned duties using the Student Information System, Learning Management System and relevant databases.
• Maintain compliance with management of student information through adherence to FERPA requirements and Record Management Policies.
• Participate and successfully complete all academic counselor training and development activities; mentor new Academic Counselors and participate in onboarding as requested
• Other duties as assigned by supervisor.

Skills

Academic advising

Customer service

Communication

Teamwork

Education

Bachelor’s degree

Master’s preferred

Tools

Campus Vue

Campus Nexus

MS Office

Job description

South University is seeking an Academic Counselor to provide student-centered counseling across the student lifecycle, including scheduling, information requests, and at‑risk interventions. You will advocate for students and collaborate with Admissions, Financial Aid, Faculty, and Program Directors to support progression and retention to graduation.

The role requires 3–5 years of advising experience, strong communication, and the ability to work with diverse student populations in an on-campus