Academic Advising Operations Lead

The Chronicle Of Higher Education, Inc.; Houston (TX); On-site; USD 38,000 - 43,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. seeks a Program Coordinator II to support the daily operations of the CLASS Academic Advising Office at the University.

This role manages front desk operations, assists students with check-in and questions, supervises student employees, and provides administrative support to the advising team. Responsibilities include coordinating program activities, preparing reports, maintaining records, and assisting in budgeting.

Qualifications

• Coordinates program activities and administration to meet objectives.
• Reviews program records and reports of activities.
• Assists in budget planning and controls expenditures per allocations.
• Prepares recurring and ad hoc program reports for management.
• Interacts with faculty, staff and students to promote program goals.

Responsibilities

• Manage daily front desk operations and provide welcoming service to students and visitors.
• Check students in for advising and direct them to appropriate advisors or resources.
• Respond to general student inquiries by phone, email, and in person.
• Supervise and train student employees; provide daily work direction.
• Process academic paperwork including change of major requests and petitions.
• Support advising office communications, scheduling, and projects.
• Support high-volume advising during registration, orientation, and graduation periods.
• Maintain confidentiality of student information and FERPA compliance.

Skills

Front desk operations

Student advising

Communication

Team supervision

Education

Associate's degree or cert

Job description

The Chronicle Of Higher Education, Inc. seeks a Program Coordinator II to support the daily operations of the CLASS Academic Advising Office at the University.

This role manages front desk operations, assists students with check-in and questions, supervises student employees, and provides administrative support to the advising team. Responsibilities include coordinating program activities, preparing reports, maintaining records, and assisting in budgeting.