Academic Advising Front Desk & Scheduling Specialist

St Thomas University; Miami Gardens (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

St Thomas University in Miami Gardens, FL, seeks an Administrative Assistant to support the Bobcat Academic Achievement Center. You will handle front-office duties, schedule advising appointments, and assist with special projects to enhance student success and retention.

The role requires coordinating calendars, handling confidential information per FERPA, and delivering excellent customer service to students, faculty, and staff in a fast-paced campus environment.

Qualifications

• Associate's degree in business administration, office administration, or a related field; bachelor's degree preferred.
• Two years of responsible administrative support or customer service experience, preferably in higher education.
• Demonstrated proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and standard office technology.

Responsibilities

• Serve as the first point of contact for students, parents, faculty, and campus partners by providing accurate information and directing inquiries appropriately.
• Welcome students and visitors in a professional, inclusive, and customer-focused manner.
• Schedule advising appointments.
• Assist students with navigating advising resources, forms, and university processes.
• Monitor advising center communications, including email, telephone, and online inquiries, ensuring timely responses and appropriate follow-up.
• Maintain confidentiality of student information in accordance with FERPA and university policies.

Skills

Customer service

Communication

Organization

Confidentiality

Microsoft Office

Education

Associate's degree in business administration

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

St Thomas University in Miami Gardens, FL, seeks an Administrative Assistant to support the Bobcat Academic Achievement Center. You will handle front-office duties, schedule advising appointments, and assist with special projects to enhance student success and retention.

The role requires coordinating calendars, handling confidential information per FERPA, and delivering excellent customer service to students, faculty, and staff in a fast-paced campus environment.