ACA Health Insurance Sales Supervisor

UniVista Insurance Services; Miami (FL); On-site; USD 65,000 - 80,000; Full time

Job summary

UniVista Insurance Services is seeking an ACA Health Insurance Sales Supervisor in Miami, Florida, to lead a small team of licensed ACA Health Insurance Sales Agents. This hands-on role involves establishing best practices, ensuring sales performance, and building foundational processes for growth.

The ideal candidate will have a Florida health insurance license, extensive ACA telesales experience, and a strong operational background. The compensation includes a base salary of $65,000 – $80,000 with performance bonuses up to $25,000 annually.

Qualifications

• Active Florida health insurance license is required.
• 3+ years of ACA Health Insurance telesales experience.
• 1–2+ years in a leadership role with a strong operational focus.

Responsibilities

• Lead and stabilize the ACA telesales operation.
• Supervise and coach ACA Health Insurance Sales Agents.
• Ensure compliance with CMS and ACA regulations.

Skills

Compliance and quality oversight

Team leadership

Sales performance

Coaching and development

Bilingual (English & Spanish)

Education

Active Florida 2-15 or 2-40 Health Insurance License

3+ years of ACA Health Insurance telesales experience

1–2+ years in a team lead or supervisor role

Job description

Base Salary: $65,000 – $80,000
Performance Bonus: $10,000 – $25,000 annually
OTE: $75,000 – $105,000

Position Overview

UniVista Insurance is seeking an experienced ACA Health Insurance Sales Supervisor in Miami, Florida. This role will start by leading a small, initial team of 4 licensed ACA Health Insurance Sales Agents and will play a critical role in ramping the operation, establishing best practices, and creating a scalable foundation for future growth.

This is a hands‑on, player‑coach leadership role responsible not only for sales performance, but also for helping design and stabilize early processes related to compliance, quality, training, workflows, and agent ramp‑up. The ideal candidate is an operationally strong ACA leader who thrives in build‑mode environments.

Launch & Ramp‑Up Leadership (Primary Focus)

• Support leadership in standing up the ACA telesales operation, including early workflows, daily routines, and performance expectations.
• Help define and reinforce call flow, scripting adherence, documentation standards, and compliance habits from day one.
• Identify gaps in training, tools, or processes and provide recommendations to improve early‑stage execution.
• Act as a stabilizing leader during the initial ramp‑up period, especially leading into Open Enrollment Period (OEP).

Player‑Coach Sales Supervision

• Supervise and coach a launch team of 4 ACA Health Insurance Sales Agents, with responsibility to scale as the team grows.
• Serve as a player‑coach, including handling live inbound/outbound calls as needed during ramp‑up, peak periods, or coverage gaps.
• Set and track daily, weekly, and monthly sales goals aligned to company objectives.
• Monitor real‑time call activity, conversion rates, productivity, and attendance.

Compliance & Quality Oversight

• Ensure strict adherence to CMS, ACA, state, and carrier sales and marketing regulations.
• Conduct live and recorded call reviews to reinforce disclosures, compliance, and quality standards.
• Partner with Compliance and QA teams on feedback loops, corrective actions, and audit readiness.
• Address compliance issues immediately to prevent risk during early operations.

Coaching, Development & Accountability

• Assist agents with needs assessments, objection handling, and compliant cross‑selling of ancillary products.
• Manage early‑stage performance issues directly through coaching plans and corrective action when required.Establish a strong culture of accountability, professionalism, and ethical selling.

Hiring, Onboarding & Scalability

• Support interviewing, onboarding, and licensing verification for new ACA agents.
• Help ensure new hires are system‑ready, compliant, and production‑capable.
• Assist in building repeatable onboarding and ramp processes as the team expands.
• Provide input on staffing needs for OEP and Special Enrollment Periods (SEPs).

Operations & Cross‑Functional Collaboration

• Ensure accurate CRM usage and documentation across all agent activity.
• Work closely with Operations, Training, QA, Compliance, and IT teams to resolve issues quickly.
• Surface operational risks, process bottlenecks, or system challenges with proposed solutions.

Qualifications & Requirements

• Active Florida 2‑15 or 2‑40 Health Insurance License (required).
• 3+ years of ACA Health Insurance telesales experience.
• 1–2+ years in a team lead, supervisor, or player‑coach role.
• Strong working knowledge of ACA plans, subsidies, OEP/SEP rules, and CMS compliance.
• Proven ability to balance sales performance with compliance and quality.
• Comfortable operating in build‑out or early‑stage environments.

Preferred Qualifications

• Prior experience helping launch or ramp a new ACA telesales team.
• Experience leading teams during Open Enrollment Period (OEP).
• Bilingual (English & Spanish) strongly preferred.
• Experience working closely with QA and Compliance teams.
• Structured schedules with extended hours during OEP.
• Miami‑based office.

Growth Path

This is a planned growth role. As the team scales, this position is expected to evolve into:

• Senior ACA Sales Manager (multiple teams)
• Director of ACA Sales / Call Center Operations

Compensation, title, and scope will adjust accordingly as headcount and responsibility increase.

UniVista Insurance is an equal opportunity employer. Employment is subject to qualifications, references, and background check.