Direct-to-Consumer Sales Supervisor - Miami, FL

UnitedHealth Group; Miami (FL); Hybrid; USD 50,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group's UnitedHealthcare is seeking a Direct-to-Consumer Sales Supervisor in Miami to lead a sales team focused on enrolling consumer prospects into Medicare plans. The role emphasizes frontline leadership, coaching, and driving performance in a dynamic, customer-focused environment.

The position is hybrid, onsite at 1000 NW 57th Ct, Miami, with 4 days in the office and 1 day remote. Compensation ranges from $50,000 to $115,000 annually, with sales bonuses; the company offers a

Qualifications

• High School Diploma/GED.
• Active Life and Health Insurance License or ability to obtain within 30 days.
• 3+ years of sales, call center, or production experience.
• 3+ years of leadership experience.
• 2+ years of strong communication, interpersonal, and presentation skills.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).
• Hybrid-remote work within a commutable distance to Miami, FL.

Responsibilities

• Provide effective people leadership and drive team engagement.
• Coach agents to improve call handling, documentation, and compliance.
• Develop learning resources to enhance agent skills.
• Educate on leveraging digital resources to improve customer experience.
• Collaborate with other supervisors on systems and processes.
• Maintain team performance and implement new processes.

Skills

Leadership

Communication

Presentation skills

Relationship-building

Project management

Organization

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to startCaring. Connecting. Growing together.

TheDirect-to-Consumer Sales Supervisoris responsible for achieving results for their individual team by providing frontline leadership and management to DTC sales agents. Their main objective is to enroll consumer prospects into UnitedHealthcare Medicare plans. Responsibilities also include overseeing the performance of assigned team members, providing coaching and development to enhance their sales capabilities.

Work Location:

• Onsite at 1000 NW 57TH CT, Miami, FL
• You will be required to work 4 days per week in office and 1 day working from home

Work Schedule:

• Full-time position (40 hours/week)
• Operating hours: Monday - Friday6:50am - 8:00pm localtime
• May include rotational closing shifts

If you reside nearMiami, FL,you will enjoy the flexibility of a office-remote position* as you take on some tough challenges.

Primary Responsibilities:

• To provide effective people leadership, oversee/support personal development and drive team engagement
• Perform additional duties, including performance management to achieve company and business segment objectives
• Maintain overall team performance and ensure successful implementation of new processes and practices
• Provide one-on-one coaching to agents to improve call handling, documentation, and compliance adherence by engaging in regular discussions about performance and identified opportunities for improvement
• Proactively recommend and provide learning and development resources to enhance agent skills and knowledge
• Educate agents on effectively leveraging digital resources to enhance customer experience
• Maintain and enhance agents' knowledge of systems, tools, and processes
• Collaborate with other supervisors and leadership to foster a positive organizational culture and employee experience
• Participate in peer feedback sessions to drive continuous improvement
• Work in partnership with other supervisors on projects related to systems, processes, and inter-departmental initiatives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• Active and unrestricted Life and Health Insurance License or the ability to obtain within 30 days
• 3+ years of experience in sales, call center, or production environments
• 3+ years of leadership experience
• 2+ years of experiencein strong communication, interpersonal, and presentation skills, with the ability to work with team members and at all levels within the organization
• Intermediate level proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Ability to handle and maintain confidentiality of company-sensitive data
• Ability to work hybrid-remote within a commutable distance to Miami, FL

Preferred Qualifications:

• Experience in the Medicare, insurance, or financial services industry
• Bilingual Proficiency English/Spanish

Soft Skills:

• Relationship-building skills and the ability to establish and maintain professional relationships with team members and peers
• Strong technical, analytical, and problem-solving skills
• Project management skills, including resource identification, objective development, schedule implementation, leadership and status reporting, and result review and follow-up
• Organizational skills and the ability to multitask
• Demonstrated hard work, honesty, integrity, and ethical business practices

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $50,000 to $115,000 annually based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #YELLOW