AC Hotel Dallas Frisco - Starbucks Shift Lead-Restaurant 4

Aimbridge Hospitality; Frisco (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

AC Hotel Dallas Frisco - Starbucks Shift Lead is a frontline leadership role supporting daily Starbucks operations within the hotel’s Food & Beverage department in Frisco, TX. You will prepare beverages and foods, ensure quality, and drive guest satisfaction while helping manage costs and staff performance.

The position requires supervisory experience in food and beverage, a friendly demeanor, and a professional appearance.

Formación

• Minimum 1 year experience in a Supervisory or Management Food and Beverage position.
• Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Provides a professional image at all times through appearance and dress.

Responsabilidades

• Prepares beverages and/or food following standard procedures to ensure quality and portion control.
• Maintains a clean, organized work area and sets up the bar and back bar per established procedures.
• Responds quickly to guest requests in a friendly manner and follows up to ensure satisfaction.
• Performs pre- and post-shift side work including stock duties and coffee preparation.
• Inspects facility daily to ensure high quality service, cleanliness and proper food presentation.
• Assists in training Barista personnel and scheduling staff to maintain appropriate staffing levels and labor cost.

Conocimientos

Customer focus

Professional appearance

Team leadership

Descripción del empleo

AC Hotel Dallas Frisco - Starbucks Shift Lead-Restaurant 4 Aimbridge Hospitality

Address 4343 Frisco Green Avenue, Frisco, TX, 75034, US

Schedule Full time

Job Type Regular

Description

As a Starbucks Shift Lead, you will fill a lead guest services role in supporting your hotel's financial goals of the daily operation of the Starbucks facilities and/or other areas of the Food and Beverage departments. You will prepares and/or serve beverages and/or food to guests to ensure the highest quality of product and service standards to ensure guest satisfaction and maximize revenues and profitability by providing prompt and courteous food and beverage service in a fast-paced work environment. This position reports to the Starbucks Manager.

QUALIFICATIONS:

• Have a minimum of 1 year experience in a Supervisory or Management Food and Beverage position.
• Be incredibly friendly, customer centric, love to smile and radiate a positive and accommodating attitude while interacting with customers.
• Provides a professional image at all times through appearance and dress.

RESPONSIBILITIES:

• Prepares beverages requested by customers or servers according to standard operating procedures (i.e. proper proportions and ingredients control costs provide a consistent product to the guests)
• Maintains clean and organized work areas to maximize efficiency; sets up the bar and back bar according to established procedures.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Performs pre and post-shift side work including stock service station, makes coffee, etc.
• Inspects Starbucks facility daily to ensure high quality food and food presentation, cleanliness and side work duties completed. Maintain follow-through of all guest requests, problems, complaints and/or accidents which occur in the location.
• Assist Department Head/General Manager to ensure training of all Barista personnel using the steps to effective training according to company standards.
• Assist Department Head/General Manager to schedule associates at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.
• Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass and Silver.
• Assists in the aggressive recruitment of staff department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conducts pre-shift meetings to inform staff of daily events; ensures staff is prepared, organized and delivers high standards of service.
• Assist Department Head/General Manager in developing and ensure implementation of Food and Beverage promotional ideas.
• Assist Department Head/General Manager to ensure all beverage costs are maintained to meet budget.

PROPERTY INFORMATION:
If you are looking for a great growth opportunity, look no further. The AC and Residence Inn Dallas Frisco is a unique complex that offers two brands under one roof. Our properties offer a combined 300 rooms with modern touches throughout designed to create harmonious and intriguing experiences for our guests. We have the pleasure of serving many of the businesses within close proximity of the hotels in addition to sports teams/sporting events, etc. Our guests are energized by our location as we are within walking distance to The Star and a variety of eateries. They are also able to fuel up with their favorite Starbucks beverage at our licensed store, relax in our AC Lounge with a craft cocktail or mingle with peers in our meeting space. Creating this amazing environment for our guests begins with our team members who are proud to be connected to our fast-paced teamwork driven environment. Cross-training opportunities are supported and rewarded on our team members’ journeys to master two brands. Great property to bridge gap between Select Service and Full Service. Our culture defined is “To create warm memories and energizing connections with our guests and fellow teammates that make their lives more enjoyable”. We are thrilled to meet you and welcome you to our team.