AC Hotel Dallas Frisco - Front Desk Assistant Manager OEM

Aimbridge Hospitality LLC; Frisco (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Daily pay options

Medical, Dental, and Vision Coverage

401k Retirement Plan

Paid Time Off

Job summary

A prominent hospitality company is seeking a Front Desk Assistant Manager to lead the front desk team in providing exceptional guest experiences. Responsibilities include managing operations, training staff, and overseeing room revenue processes. Ideal candidates will have 3-5 years of hotel experience and strong leadership skills. This role offers comprehensive benefits including medical coverage, paid time off, and a 401k plan.

Qualifications

• Proven ability to deliver top-notch service to enhance guest experiences.
• Experience in supervising team members in a high-pressure environment.
• Knowledge of financial management and operational standards.

Responsibilities

• Ensure smooth front desk operations while delivering exceptional guest service.
• Lead, motivate, and coach front desk staff to achieve high service standards.
• Manage room revenue and handle guest concerns efficiently.

Skills

Customer service excellence

Problem-solving abilities

Leadership skills

Organizational skills

Education

2-year college degree with 3+ years related experience or 4-year degree with 1+ year related experience

3-5 years of progressive experience in hotel or related field

Job description

AC Hotel Dallas Frisco - Front Desk Assistant Manager OEM Address 4343 Frisco Green Ave, Frisco, TX, 75034

Job Description

Overview

Join Our Team as a Front Desk Assistant Manager!

At Aimbridge Hospitality, we’re all about creating unforgettable guest experiences—and as our Front Desk Assistant Manager OEM, you’ll be right at the heart of it. Working side-by-side with the Front Desk Manager, you’ll help keep the front office running smoothly, making sure every guest is greeted with warmth, efficiency, and a touch of hospitality magic. You’ll help drive room revenue, boost occupancy, and lead the team in delivering service that guests rave about. If you’re a customer service rockstar with a knack for solving problems and keeping things organized, we’d love to have you on our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Responsibilities

• Service with a Smile: You’re the friendly face guests and team members count on. Whether it’s a warm welcome or a helpful hand, you deliver top-notch service that makes people feel right at home.
• Lead the Way: You motivate, coach, and guide the front desk crew like a pro—keeping standards high, operations smooth, and the vibe positive.
• Problem-Solving Powerhouse: You spot issues before they become problems and handle guest concerns with calm, quick thinking. Smooth operations? That’s your specialty.
• Master of the Details: From managing room revenue to keeping your look sharp and systems running, you’ve got the financial smarts, organizational skills, and tech know-how to keep everything on point.

Education & Experience

• 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

PROPERTY INFORMATION:

If you are looking for a great growth opportunity, look no further. The AC and Residence Inn Dallas Frisco is a unique complex that offers two brands under one roof. Our properties offer a combined 300 rooms with modern touches throughout designed to create harmonious and intriguing experiences for our guests. We have the pleasure of serving many of the businesses within close proximity of the hotels in addition to sports teams/sporting events, etc. Our guests are energized by our location as we are within walking distance to The Star and a variety of eateries. They are also able to fuel up with their favorite Starbucks beverage at our licensed store, relax in our AC Lounge with a craft cocktail or mingle with peers in our meeting space. Creating this amazing environment for our guests begins with our team members who are proud to be connected to our fast-paced teamwork driven environment. Cross-training opportunities are supported and rewarded on our team members’ journeys to master two brands. Great property to bridge gap between Select Service and Full Service. Our culture defined is “To create warm memories and energizing connections with our guests and fellow teammates that make their lives more enjoyable”. We are thrilled to meet you and welcome you to our team.

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