A/V Support Technician

Programmers.io; Austin (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Programmers.io in Austin, Texas, seeks an Audio Visual (A/V) Support Technician to implement and support video conferencing and conference room AV solutions.

You will perform health checks, address incidents, support upgrades, and troubleshoot Apple devices while coordinating with staff at all levels in a fast-paced environment.

Qualifications

• Proficient with video conferencing systems and AV switchers from Cisco, Crestron, Extron.
• Strong understanding of computer networking and security fundamentals.
• Excellent problem-solving abilities.
• Ability to multitask in a fast-paced environment and meet deadlines.
• Effective communication with staff at all levels.

Responsibilities

• Perform conference room health checks to ensure AV and video conferencing systems operate optimally.
• Resolve and track support requests and incidents; escalate when needed.
• Support AV upgrades and installations.
• Support and troubleshoot Apple devices (Apple TVs, iPads, MacBooks, iMacs).
• Track and document AV inventory.

Skills

Video conferencing

AV hardware

Networking concepts

Problem solving

Multitasking

Communication skills

Job description

The Audio Visual (A/V) support technician role will be responsible for implementation and support of video conferencing and conference room audio/visual solutions.

Duties and Responsibilities

• Perform conference room health checks to ensure audio visual and video conferencing systems are operating at optimal conditions
• Resolve and track support requests and incidents, elevate issues to proper support teams
• Support A/V upgrades and installations
• Support and troubleshoot Apple devices (Apple TVs, iPads, MacBooks, iMacs)
• Track and document A/V inventory

Key Qualifications

• Good understanding of video conferencing and AV switching and control hardware (Cisco, Crestron, Extron preferred)
• Good understanding of network technologies and security concepts
• Excellent problem solving abilities
• Able to multitask in a dynamic and fast-paced environment and complete tasks on time
• Able to communicate effectively with personnel at all levels (staff to executive)
• Able to quickly adapt to new technical concepts and tools