A/V Conferencing Technology Specialist

neweratech; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K match

7 company holidays + generous PTO

Job summary

New Era Technology seeks an A/V Conferencing Technology Specialist to ensure audiovisual, multimedia, and computing systems are operational at client sites. You will assist with setup and operation of systems for conferences and events, and provide AV engineering, service, and training to clients.

This role requires strong client focus, knowledge of Cisco/Polycom videoconferencing, and AV control systems. CTS certification is preferred; visa sponsorship is not available at this time.

Qualifications

• Minimum of 2 years industry experience in client-facing technical support role.
• Knowledge of Cisco or Polycom videoconferencing systems.
• Knowledge of audio/visual control systems and components.
• Strong client and service focused mindset and excellent listening skills.
• Proficient in troubleshooting issues related to AV systems and conference rooms.

Responsibilities

• Ensure audiovisual, multimedia, and computing systems are operational.
• Assist with setup and operation of audiovisual, multimedia, and computing systems for conferences and events.
• Provide AV engineering, service, maintenance and operational support for the facility.
• Monitor systems, diagnose issues, and notify client of deficiencies.
• Coordinate videoconference requests and schedule ad-hoc calls.
• Train clients on AV systems and update documentation as needed.
• Maintain a professional appearance and adhere to company policies.

Skills

Client-focused service

Active listening

Technical troubleshooting

Reading AV diagrams

Education

AVIXA CTS certification

Tools

Cisco videoconferencing systems

Polycom videoconferencing systems

A/V control systems

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes - putting people first, embracing continuous learning, and thriving through collaboration and inclusion - we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you.

A/V Conferencing Technology Specialist position with New Era Technology offers you the following:

Full Benefits

• Medical
• Dental
• Vision
• 401K match
• 7 company holidays + generous PTO

At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in the United States without the need for sponsorship now or in the future.

PRIMARY DUTIES

• Ensure audiovisual, multimedia, and computing systems are operational.
• Assist with setting up and operation of audiovisual, multimedia, and computing systems, as well as providing support for conferences and events.
• Provide audiovisual engineering, service, and maintenance and operational support for the facility daily, based on a full-service model - installation and/or configuration of equipment may be necessary.
• Monitor audiovisual, multimedia, and computing systems to ensure operational readiness, diagnose performance issues, and notify the client of performance deficiencies.
• If a capability is degraded or non-operational, notify client and Manager, Strategic Workforce to identify and recommend alternative and/or temporary equipment configurations and/or alternative modes of operation necessary to permit continued system use.
• Recommend appropriate repair, replacement actions, or upgrades that may be necessary to restore and/or enhance the system's capabilities. If required, work with New Era's Service department to coordinate repair or replacement actions.
• Provide on-the-job audiovisual, multimedia, and computing systems operator training to clients, as well as review or update audiovisual documentation, procedures, and processes as necessary.
• Coordinate and schedule videoconference requests including ad-hoc calls.
• Maintain log of any loaner equipment and be point of contact for all A/V requests.
• Provide support that falls outside of the scope when requested and as needed. Must inform Manager, Strategic Workforce of request and work to obtain necessary approval and ticket if necessary.
• Maintain a professional appearance and attitude.
• Full compliance with company's policies and procedures.
• Safe use of all equipment.
• Some lifting may be required.
• Other duties as deemed necessary by management.

EXPERIENCE

• Minimum of 2 years industry experience in client-facing technical support role.
• Knowledge of Cisco or Polycom videoconferencing systems.
• Knowledge of audio/visual (A/V) control systems and components.
• Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
• Proficient in troubleshooting issues pertaining to the operation of the A/V system including control system, videoconference codecs, displays, cameras, microphones, etc. in all conference rooms and A/V capable offices.
• Ability to read and follow AV system signal flow diagrams.
• Proficient in removing and installing audio visual equipment and video conference codecs for repairs.
• An ability to use discretion and good judgment regarding sensitive or confidential information.
• Ability to work flexible hours.
• Must have excellent organizational skills.

LANGUAGE SKILLS

• Ability to read, understand, and interpret job-related documents, instructions, policies, and communications in English.
• Ability to communicate effectively in English, both verbally and in writing, with employees, customers, vendors, and other business partners, as applicable to the position.

REQUIRED EDUCATION / CERTIFICATIONS

• An AVIXA CTS certification is preferred.

PHYSICAL DEMANDS

• Ability to drive a personal vehicle to client sites.
• Ability to stoop, kneel, bend at the waist, and reach daily.
• Ability to safely use ladders, scaffolding and lifts.
• Willing to work at heights.
• Regularly use hands and fingers to handle, control or feel objects.
• Regularly see details of objects that are less than a f