Supervisor-Crisis Hotline 988

Lenape Valley Foundation; Doylestown (Bucks County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Daily Pay

Shift Differentials

403(b) Retirement Plan

Pet Insurance

Wellness Initiatives

Medical/Dental/Vision

PTO

Tuition discounts & education support

Employee Assistance Program

Life Insurance & LTD

Job summary

Lenape Valley Foundation in Doylestown, PA is seeking a 988 Crisis Supervisor to lead our Crisis Lifeline program. The role combines clinical leadership with administrative oversight to ensure high-quality crisis intervention services.

You will supervise Crisis Hotline Specialists, oversee daily operations, and collaborate with partners to improve outcomes. Master’s degree required with crisis experience and PA know-how.

Qualifications

• The candidate holds a relevant master’s degree and licenses as required.
• Minimum two years of direct crisis intervention or crisis service delivery experience.
• Supervisory experience is strongly preferred.
• Working knowledge of crisis service delivery and PA involuntary commitment procedures.
• Ability to lead, coach, and support staff in high-stress environments.

Responsibilities

• Provide clinical and administrative supervision to Crisis Hotline Specialists and other 988 staff.
• Oversee day-to-day operations of the 988 Lifeline program.
• Support staff development through coaching, training, mentoring, and performance management.
• Assist with recruitment, interviewing, hiring, onboarding, and retention.
• Monitor service delivery, documentation standards, and regulatory compliance.
• Review program metrics and outcomes to drive quality improvement.
• Collaborate with healthcare, emergency response, and community partners.
• Develop and refine program policies, procedures, workflows, and best practices.
• Provide guidance in complex clinical situations; promote teamwork and professional care.

Skills

Crisis intervention

Supervisory experience

Staff development

Leadership

EHR documentation

Travel within Bucks County

Education

Master's degree in Social Work, Counseling, Psychology, Criminal Justice, or related behavioral health field

Tools

Electronic Health Records (EHR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Supervisor-Crisis Hotline 988

Regular Full-Time Management Doylestown, PA, US

Today Requisition ID: 2235

Join Our Team

Lenape Valley Foundation is seeking a 988 Crisis Supervisor to lead our growing 988 Suicide & Crisis Lifeline team. You'll step into an established, successful program as the current supervisor moves into an expanded leadership opportunity within the organization.

Based at our Bright Path Center location in Doylestown, this position provides clinical and administrative leadership for our 988 Suicide & Crisis Lifeline program.

The 988 Suicide & Crisis Lifeline is a nationwide network that provides free, confidential crisis support 24 hours a day, 7 days a week. As 988 Crisis Supervisor, you'll help ensure exceptional service delivery while supporting, developing, and leading a highly skilled crisis intervention team.

What We Offer

• DailyPay-gives you the flexibility to access your earnings immediately- on your own schedule!
• Shift Differentials for overnight and weekend shifts
• 403(b) Retirement Plan
• Pet Insurance
• Wellness Initiatives
• Medical | Dental | Vision
• Generous PTO: 15 Vacation Days, 10 Sick Days, 4 Personal Days, 7 Paid Holidays, 5 Conference Days
• Continuing Education: Tuition discounts, free online learning, and reimbursement up to 3% of annual salary for outside trainings
• Employee Assistance Program
• Basic Life Insurance & Long-Term Disability

What You Bring

• Master's degree in Social Work, Counseling, Psychology, Criminal Justice, or a related behavioral health field.
• Minimum of two years of direct crisis intervention or crisis service delivery experience.
• Supervisory experience strongly preferred.
• Working knowledge of crisis service delivery and Pennsylvania involuntary commitment procedures.
• Strong clinical judgment and crisis intervention skills.
• Ability to provide effective leadership, coaching, and support to staff.
• Experience documenting services within an electronic health record.
• Valid driver's license and ability to travel throughout Bucks County and surrounding areas as needed.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Your Role

• Provide clinical and administrative supervision to Crisis Hotline Specialists and other 988 program staff.
• Oversee the day-to-day operations of the 988 Lifeline program.
• Support staff development through coaching, training, mentoring, and performance management.
• Assist with recruitment, interviewing, hiring, onboarding, and retention of program personnel.
• Monitor service delivery, documentation standards, and regulatory compliance.
• Review program metrics, quality indicators, and outcomes to support continuous quality improvement.
• Collaborate with behavioral health, healthcare, emergency response, and community partners.
• Participate in the development and refinement of program policies, procedures, workflows, and best practices.
• Provide guidance and support in complex clinical situations.
• Foster a culture of teamwork, accountability, professionalism, and exceptional client care.

About Lenape Valley Foundation

Since 1958, Lenape Valley Foundation (LVF) has been a trusted non-profit provider of essential human services in Bucks and Montgomery Counties. Our mission is to partner with individuals facing mental health, substance use, or developmental challenges as they pursue personal goals and improved quality of life. With over 30 programs and a commitment to evidence-based care, LVF continues to evolve to meet community needs.

Our Commitment To Diversity and Inclusion

LVF is an Equal Opportunity Employer. We are committed to fostering a workplace that respects and celebrates diversity. We welcome applicants of all backgrounds and ensure a discrimination and harassment free environment where everyone is treated with dignity.