988 Clinical Supervisor

Crisis Connections; Washington (District of Columbia); Remote; USD 86,000 - 94,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement benefits

Transit benefits

Training & development

Inclusive workplace

Job summary

Crisis Connections is hiring a 988 Clinical Supervisor to lead frontline crisis responders serving King County and Washington State. This remote, full-time role requires a licensed or license-eligible mental health professional and offers mentorship, ongoing training, and a mission-driven environment.

The supervisor will guide staff during real-time crises, ensure quality assurance, and collaborate with clinical leaders to provide timely, compassionate care to callers in vulnerable moments.

Qualifications

• Master's degree required in counseling, social work, psychology or related field.
• Licensed or license-eligible Mental Health Professional in WA.
• AAC credential required by end of probation.
• Experience supporting individuals in crisis.

Responsibilities

• Supervise, coach, and support crisis line staff and volunteers.
• Provide clinical guidance during real-time crisis situations.
• Support daily operations in a 24/7 crisis contact center.
• Train staff on best practices, policies, and crisis intervention techniques.
• Monitor call and performance trends to ensure quality and consistency.
• Partner with internal leaders and external behavioral health providers.

Skills

Supervisory experience

Crisis intervention

Staff coaching

Clinical guidance

Education

Master's degree in Counseling, Social Work, Psychology

Licensed or license-eligible in WA

Job description

988 Clinical Supervisor

Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas). Full-Time

Available shifts: 12am to 8am, Thursday through Monday; 2pm to 12am, Friday through Monday; 2pm to 12am, Friday, Saturday, Monday, and Tuesday

Salary Range: $86,000-$94,000

Lead with Purpose. Support Lives in Crisis. Every call can change a life. As a 988 Clinical Supervisor, you'll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.

At Crisis Connections, you'll help shape the quality of crisis care delivered across King County and Washington State - ensuring that every caller receives timely, thoughtful, and effective support.

Why This Role Matters

• You'll directly influence the quality of suicide prevention and crisis response services.
• You'll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
• You'll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
• You'll collaborate with clinical leaders and community partners across the state.

What You'll Do

• Supervise, coach, and support crisis line staff and volunteers
• Provide clinical guidance and mentorship during real-time crisis situations
• Support daily operations in a 24/7 crisis contact center
• Train staff on best practices, policies, and crisis intervention techniques
• Monitor call and performance trends to ensure quality and consistency
• Partner with internal leaders and external behavioral health providers
• Serve as a trusted clinical resource for staff at all experience levels

Requirements

• Master's degree in Counseling, Social Work, Psychology, or a related field
• Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
• Licensure (or associate licensure) in counseling or social work
• Experience supporting individuals in crisis
• Strong communication, documentation, and computer skills
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period.

Preferred

• Experience with crisis lines, helplines, or phone-based assessments
• Training or facilitation experience
• Background in call center or multidisciplinary environments

Why You'll Love Working at Crisis Connections

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid holidays
• Retirement and transit benefits
• Ongoing training and professional development
• A mission-driven, inclusive workplace committed to equity and belonging

Ready to Make an Impact?