988 Crisis Intervention Specialist Call Team GY (FT)

Crisis Connections; Washington; Remote; USD 58,000 - 59,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

403(b) retirement plan

PTO + 12 holidays

Disability coverage

Wellness resources and supervisorCheck

Transit pass discounts

Free parking (where applicable)

Job summary

Crisis Connections is seeking a dedicated 988 Crisis Intervention Specialist to provide real-time support for the 988 Suicide & Crisis Lifeline via phone, chat, and text. This full-time role operates on 12am–8am shifts and requires a Bachelor’s degree and AAC credential by probation end.

Remote work is available for residents of WA, AZ, OH, or TX. Join a mission-driven team focused on compassionate care, teamwork, and continuous quality improvement.

Qualifications

• Bachelor’s degree in social sciences or related field.
• Knowledge of King County public mental health system preferred.
• Ability to work in high-acuity, fast-moving environment.
• Strong communication skills across multiple technology platforms.
• Collaborative mindset with commitment to compassionate care.
• AAC credential required by end of probation; cost reimbursed by Crisis Connections.

Responsibilities

• Provide clinical guidance, consultation, and debriefing to Crisis Specialists during active contacts.
• Support responses across phone, chat, and text platforms.
• Partner with clinicians and supervisors on high-acuity and complex situations.
• Review and complete documentation to ensure quality and compliance.
• Contribute to onboarding, coaching, and skill-building for new team members.
• Assist with queue coverage to help reduce wait times when needed.
• Participate in trainings, meetings, and continuous quality improvement efforts.

Skills

Strong communication skills

Comfort navigating multiple technology

Collaborative mindset

Education

Bachelor's degree in social sciences or related field

Job description

Description

Job Title: 988 Crisis Intervention Specialist

Team and Department: 988 Crisis Services Call Team

Schedule: GY or After-hours schedules

Job Type: Full-time role (5 days a week; 37.5 hours per weeks)

• Mon - Fri 12 am - 8 am.
• Fri - Tues 12 am - 8 am.

Work model: Fully Remote (candidates must reside in WA, AZ, OH, TX)

Pay rate: $27.87/hour + $2/hr. shift differential

Please note this is a union-represented (OPEIU) role.

Your Voice Can Be a Lifeline

Every day, people reach out during some of the most vulnerable moments of their lives. As a 988 Crisis Intervention Specialist at Crisis Connections, you’ll be part of a compassionate, mission-driven team providing real-time support through the 988 Suicide & Crisis Lifeline—by phone, chat, and text.

If you’re energized by meaningful work, thrive in fast-paced environments, and believe empathy changes lives, this role offers the chance to create impact every single shift.

About Crisis Connections

Crisis Connections exists to foster resilience and well-being for all by connecting individuals to accessible, compassionate support. Serving King County and Washington State, we are deeply committed to equity, inclusion, and human-centered care—for our community and our employees.

As a 988 Crisis Intervention Specialist, you will

• Provide clinical guidance, consultation, and debriefing to Crisis Specialists during active 989 contacts
• Support responses across phone, chat, and text platforms
• Partner with clinicians and supervisors on high-acuity and complex situations
• Review and complete documentation to ensure quality, accuracy, and compliance
• Contribute to onboarding, coaching, and skill-building for new team members
• Assist with queue coverage to help reduce wait times when needed
• Participate in trainings, meetings, and continuous quality improvement efforts

This role blends clinical insight, teamwork, and real-time problem solving—all in service of saving and improving lives.

Requirements

We’re excited to meet candidates who bring

• A Bachelor’s degree in social sciences or a related field
• Knowledge of the King County public mental health system (preferred)
• Confidence working in a high-acuity, fast-moving environment
• Strong communication skills and comfort navigating multiple technology platforms
• A collaborative mindset and commitment to compassionate care
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

If you meet most—but not all—qualifications, we still encourage you to apply.

Schedules & Flexibility

• Multiple schedules available
• Call and Chat/Text options available
• Benefits eligibility where applicable

Remote Work Requirements

• Private, confidential workspace
• High-speed internet (minimum 50 Mbps up & down)
• Smartphone capable of multi-factor authentication
• Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.

Why You’ll Love Working Here

We invest deeply in our people because strong support starts with supported staff:

• Excellent medical, dental, & vision coverage
• 403(b) retirement plan, annual wage increases
• Generous PTO + 12 paid holidays
• Short and long-term disability, FSA options
• Wellness resources, and weekly supervisor check-ins
• Career growth opportunities and continuous learning
• ORCA transit pass discounts, free parking (where applicable)

Belonging Matters Here

Crisis Connections is proud to be an Equal Opportunity Employer. We believe diverse lived experiences strengthen our teams and the care we provide. People from historically marginalized communities - including BIPOC individuals, LGBTQ+ individuals, people with disabilities, and veterans - are strongly encouraged to apply.

We are committed to accessibility and will provide reasonable accommodation throughout the hiring and employment process.

Salary Description

27.87 per hour + $2/hr. GY differential.