911 Telecommunicator: Emergency Dispatch Pro (Rotating Shifts)

Mineral County Emergency Services; Keyser (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Mineral County Emergency Services in Keyser, WV seeks a 911 Telecommunicator to answer emergency and non-emergency calls, dispatch Fire, EMS, and Law Enforcement, and document incidents accurately.

The role requires working under pressure, data entry into CAD, and providing EMS dispatch guidance. Training certifications are offered and covered by the employer, with a commitment to public safety and professional service.

Qualifications

• High School Diploma or equivalent is required.
• Ability to work effectively in high-stress situations.
• Experience or familiarity with CAD systems is beneficial.

Responsibilities

• Answer emergency and non-emergency calls and dispatch units.
• Determine call priority and triage during high volumes.
• Enter data from calls into the CAD system and maintain records.
• Provide Emergency Medical Dispatch instructions to callers.
• Dispatch and coordinate Fire, EMS, and Law Enforcement responses.
• Monitor and respond to alarms and coordinate with units.

Skills

Teamwork under pressure

Computer proficiency

ICS familiarity

Office equipment familiarity

Education

High School Diploma or equivalent

Job description

Mineral County Emergency Services in Keyser, WV seeks a 911 Telecommunicator to answer emergency and non-emergency calls, dispatch Fire, EMS, and Law Enforcement, and document incidents accurately.

The role requires working under pressure, data entry into CAD, and providing EMS dispatch guidance. Training certifications are offered and covered by the employer, with a commitment to public safety and professional service.