911 Telecommunicator (911 Dispatcher)

Mineral County Emergency Services; Keyser (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Mineral County Emergency Services in Keyser, WV seeks a 911 Telecommunicator to answer emergency and non-emergency calls, dispatch Fire, EMS, and Law Enforcement, and document incidents accurately.

The role requires working under pressure, data entry into CAD, and providing EMS dispatch guidance. Training certifications are offered and covered by the employer, with a commitment to public safety and professional service.

Qualifications

• High School Diploma or equivalent is required.
• Ability to work effectively in high-stress situations.
• Experience or familiarity with CAD systems is beneficial.

Responsibilities

• Answer emergency and non-emergency calls and dispatch units.
• Determine call priority and triage during high volumes.
• Enter data from calls into the CAD system and maintain records.
• Provide Emergency Medical Dispatch instructions to callers.
• Dispatch and coordinate Fire, EMS, and Law Enforcement responses.
• Monitor and respond to alarms and coordinate with units.

Skills

Teamwork under pressure

Computer proficiency

ICS familiarity

Office equipment familiarity

Education

High School Diploma or equivalent

Job description

Job Description: 911 Telecommunicator

Brief Summary

A Mineral County 911 Telecommunicator is primarily responsible for answering emergency and non-emergency calls, dispatching Fire, EMS, and Law Enforcement units, maintaining regular contact with public safety units during emergencies to ensure their safety, and documenting incidents accurately.

Primary Duties and Responsibilities

911 Functions

• Report to work during large-scale disasters requiring activation of the Mineral County Emergency Operations Center or when additional Telecommunicators are needed due to call volume.
• Operate a multi-line emergency and non-emergency telephone system effectively.
• Alert Law Enforcement, Fire, and EMS units to emergent and non-emergent incidents.
• Determine call priority levels and triage during high call volume periods.
• Enter information from calls and radio communications into the Computer-Aided Dispatch (CAD) system.
• Provide Emergency Medical Dispatch and crisis intervention services, including giving instructions to callers during emergencies.
• Receive and assign a wide variety of emergency and non-emergency complaints.
• Dispatch and coordinate public safety agency responses.
• Identify and assign appropriate equipment based on prewritten box cards.
• Enter and update information in local, state, and national criminal databases, including NCIC.
• Monitor and respond to technical systems and alarms.

Training

• Obtain and maintain certifications in Priority Dispatch Advanced Emergency Medical Dispatcher, Healthcare Provider CPR, Priority Dispatch Emergency Telecommunicator, and West Virginia Automated Police Information Network.
• Mineral County 911 will cover the costs of certifications, including required travel and overnight accommodations.

Qualifications

Education

• High School Diploma or equivalent is required.

Knowledge, Skills, and Abilities

• Ability to work effectively as part of a team in high-stress situations.
• High proficiency in computer usage.
• Ability to operate within an Incident Command System (ICS) structure.
• Proficiency with basic office equipment, including computers, fax machines, and photocopiers.

Experience

• Public safety experience in roles such as 911 Telecommunicator, Firefighter, EMT, Corrections Officer, Police Officer, or related fields is preferred but not required.

Working Conditions

• Office environment.
• Rotating schedule of 12-hour shifts (4 days on, 4 days off).
• Required to work holidays, weekends, and nights.
• Subject to recall at any time.
• Expected to cover vacant shifts on days off when needed.
• Position is salary non-exempt and eligible for overtime compensation when applicable.

Additional Information

This job description is not exhaustive and may be modified at the discretion of the Director of Emergency Services or the Mineral County Commission.

The Mineral County Commission is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We encourage applications from individuals of all backgrounds and experiences to join us in serving the citizens of Mineral County with integrity, professionalism, and excellence.

THANK YOU FOR YOUR INTEREST IN THIS POSITION. WE ARE ACTIVELY SEEKING APPLICANTS FOR AN OPEN POSITION ON OUR 9:00AM-9:00PM FLOAT SHIFT.