911 Telecommunicator

National Police; Northern (KY, SC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

This dispatch position supports emergency response services by handling 911 calls and directing police, fire and EMS units. It operates under high-stress conditions and requires courteous interaction with the public and colleagues.

Responsibilities include interpreting caller needs, logging radio and phone transmissions, using NCIC for license and warrant checks, and coordinating with supervisors. Applicants must meet the listed requirements, be willing to train nationwide, and undergo

Qualifications

• High School diploma or equivalent.
• Six (6) months of experience.
• Computerized testing required;
• CPR Certification within six (6) months of employment;
• Certification as Emergency Medical Dispatcher, NCIC terminal operator, and Certified 911 Telecommunicator within first year of employment;
• Willingness to attend training classes anywhere in the continental U.S.;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file;
• Must not have been convicted of a crime in which a sentence of one (1) year or greater could have been imposed by the Courts.
• This is a safety sensitive position and will be required to report to work during any declared emergency situation.

Responsibilities

• Answers and dispatches routine and 911 emergency calls to police, fire and EMS units.
• Asks questions to interpret caller's needs and translates information to codes.
• Maintains a log of radio transmissions and calls and inputs them into a computer.
• Operates NCIC machine to retrieve license and warrant information.
• Files all related paperwork and supports administrative duties.
• Works under the direction of the Communications Manager and Shift Supervisors.
• Performs clerical duties such as answering phones, restocking supplies, and scheduling.

Job description

Salary: $49,046.49 Annually

Position Summary:

This position typically provides emergency response services to the residents of Berkeley County; works under stressful, high-risk conditions; and deals courteously and effectively with fellow employees and citizens.

Essential Functions:

• Serves as the first link to emergency response services by answering and dispatching routine and 911 emergency calls to police, fire and emergency medical units and agencies.
• Asks questions to interpret caller's needs and translates information to the appropriate codes.
• Maintains a log of radio transmissions, telephone calls and other pertinent information and facts and inputs them into a computer.
• Operates NCIC machine to retrieve license registration information and outstanding warrant information.
• Files all related paperwork.
• Works under the general direction of the Communications Manager and Shift Supervisors.
• Performs clerical, administrative and secretarial duties, such as answering phones, restocking and ordering supplies, filling out paperwork and scheduling appointments.
• Performs other duties as assigned.

Requirements:

• High School diploma or equivalent.
• Six (6) months of experience.
• Computerized testing required;
• CPR Certification within six (6) months of employment;
• Certification as Emergency Medical Dispatcher, NCIC terminal operator, and Certified 911 Telecommunicator within first year of employment;
• Willingness to attend training classes anywhere in the continental U.S.;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file;
• Must not have been convicted of a crime in which a sentence of one (1) year or greater could have been imposed by the Courts.
• This is a safety sensitive position and will be required to report to work during any declared emergency situation.