911 Dispatcher

City of Broken Arrow; Broken Arrow (OK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Job summary

The City of Broken Arrow is seeking a Police/Fire/EMS Telecommunicator to answer calls, dispatch responders, and provide vital scene safety guidance. This role requires strong communication, data entry, and resource coordination to support city services.

Applicants should have a High School Diploma or GED, plus related experience and APCO certifications where possible. A safety-sensitive position with drug testing applies per city policy.

Qualifications

• High School Diploma or GED required; or equivalent combination of education and experience.
• Possession of APCO Basic Telecommunicator Certification and APCO Public Safety Telecommunicator Certification preferred.
• EMD, EFD, CPR, OLETS and FEMA NIMS training preferred.
• Knowledge of triage first aid, TRACIS, mapping, and CAD systems is beneficial.

Responsibilities

• Answers emergency and non-emergency calls and dispatches police, fire, and EMS.
• Transports calls to appropriate units and provides scene safety instructions.
• Maintains control of field resources and monitors alarms and surveillance.
• Enters reports, checks records, and provides information to responders.
• Operates and updates NCIC files and state/federal reporting data.
• Participates in training seminars and skills tests.
• Performs other duties as assigned.

Education

High School Diploma or GED

1–2 years related experience

APCO Basic Telecommunicator Certification

APCO Public Safety Telecommunicator Certification

EMD Certification

EFD Certification

CPR Certification

OLETS Certification

FEMA National Incident Management System training

Tools

Harris Radios

CAD

Sentinel 911

TRACIS

Vantage Point Mapping

AXIS camera stations

Swift 911

Incident Command

Job description

Location: 3006 Police-Communications Pay Grade: A08 FLSA Status: Non-exempt

Under general supervision, receives emergency and non-emergency telephone calls and dispatches appropriate emergency personnel.

*This position performs duties deemed to be “safety-sensitive" and is therefore subjected to random drug testing under the City’s policies*

• Answers incoming emergency and non-emergency phone calls; transfers calls to special units within the department as appropriate.
• Dispatches police, fire, and EMS personnel as appropriate.
• Dispatches Animal Control Officers; dispatches after hours public works calls.
• Provides medical instructions within the guidelines of Pro Q and A.
• Provides scene safety and preservation instructions to citizens.
• Maintains control and logistical knowledge of all city resources including, but not limited to, personnel in the field, fire units, police units, and animal control units.
• Monitors alarm panels; monitors video surveillance of lobby and back entrance.
• Enters reports as necessary.
• Completes record checks upon the request of officers and/or fire marshals, including driver's license and criminal histories.
• Provides assistance to responders by supplying information or dispatching additional assistance.
• Prepares juvenile criminal histories for the City Prosecutor.
• Provides criminal histories to other agencies as requested.
• Participates in training seminars and skills tests.
• Enters and updates NCIC files.
• Enters Uniform Crime Reporting information for state and federal reporting.
• Performs other duties as assigned.

Requires a High School Diploma or GED equivalent, supplemented by one to two years of related experience; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Possession of or ability to readily obtain APCO Basic Telecommunicator Certification. Possession of APCO Public Safety Telecommunicator Certification, EMD Certification, EFD Certification, CPR Certification, OLETS Certification and FEMA based training on the National Incident Management System, preferred. Training knowledge of Triage first aid, TRACIS, Vantage Point Mapping, Sentinel 911, Harris Radios, Incident Command, Swift 911, emergency operations awareness for inclement weather, AXIS camera stations, CAD, Crimes, and Mobile Data, HAZMAT, and first responder safety, preferred.
Tasks involve the ability to exertminimalphysical effort insedentarywork, typically involving some combination ofbalancing,feeling,handling, hearing,kneeling,mental acuity, reaching, repetitive motion, speaking, standing, talking, visual acuity, walkingand which involves somelifting, carrying, pushing and/or pullingof objects and materials of moderate weight (up to10pounds). Tasks may involve extended periods of time at a keyboard or workstation.