911 Operator

Washtenaw County Sheriff's Office; Ann Arbor (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

A local law enforcement agency in Ann Arbor is seeking an Entry Level Dispatcher. Responsibilities include receiving emergency calls and dispatching law enforcement personnel. Candidates must have a high school diploma, be at least 18, and possess good judgment and communication skills. This full-time position may require working nights, weekends, and holidays.

Qualifications

• Must be at least 18 years old.
• Vision corrected to 20/20 and hearing sufficient to communicate.
• Knowledge of Washtenaw County geography preferred.
• Ability to operate computer keyboard.
• Ability to exercise good judgment.
• Copy accurately and speak clearly and concisely.
• Ability to remain calm during stressful situations.
• Knowledge of the geography of Washtenaw County preferred.

Responsibilities

• Receive and dispatch emergency police calls.
• Maintain records of calls and responses.
• Provide pre-arrival instructions in emergencies.
• Enter and retrieve information in LEIN and AEGIS systems.
• Provide pre-arrival emergency medical instructions and dispatch guidance when required.

Skills

Good judgment

Accurate spelling

Computer operation

Calm under stress

Clear communication

Geography knowledge (Washtenaw County)

Education

High school diploma or GED

Job description

Under the supervision of a higher classified employee, is responsible for receiving police calls, dispatching cars and personnel, maintaining required records, maintaining and updating department computer systems. This position is a seven-day-per-week, 24-hour-per-day operation. Work schedules will include nights, weekends, holidays and unanticipated overtime.

Examples of Duties:

• Responsible for incoming emergency (911) and non-emergency calls via phone, radio, and emergency hook-ups from Sheriff's road patrols, city, and state police, fire departments, ambulance service, and the public, which requires sitting for prolonged periods of time.
• Eyesight corrected to 20/20 and hearing in both ears not less than 40db, listening and talking by telephone, using finger and wrist dexterity in the operation of a computer terminal, viewing a computer screen, and handwriting notations.
• Enters and retrieves various information in the LEIN and AEGIS computer systems.
• Upon receipt of calls, makes the decision as to what police or fire units are to be notified and verbally provides pre-arrival emergency medical care/dispatching instructions, at times, during life-threatening situations.
• Prepares and maintains required records and reports on all calls received as to nature, time, car number, personnel assigned, location of request and by whom made.
• Performs a variety of related duties as required.

Skills, Knowledge, & Abilities:

• Ability to spell accurately.
• Ability to operate computer keyboard.
• Ability to exercise good judgment.
• Copy accurately and speak clearly and concisely.
• Ability to remain calm during stressful situations.
• Knowledge of the geography of Washtenaw County preferred.

Physical Demands:

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a VDT screen and hearing and speech sufficient to communicate in person or over the telephone.

Position requires reaching, sitting, talking, hearing, and seeing.

Education:

Possession of a high school diploma or GED. Applicant must be eighteen (18) years of age or older.

Selection Process:

Must successfully complete the testing and assessment process that will include an Information Session, data entry test (CritiCall), oral board interviews, background investigation, medical exam, and psychological exam.

Seniority level

Entry level

Employment type

Full-time

Industries

Law Enforcement