911 QA & Accreditation Analyst

cresa911; Vancouver (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

cresa911 seeks a collaborative and detail-oriented 911 Quality Assurance and Accreditation Specialist to analyze and report on agency QA and accreditation programs, ensuring compliance with CALEA, IAED, and internal policies while coordinating with Dispatchers and Supervisors.

The role focuses on QA reviews of 911 calls, EMD reviews, and drafting formal findings and recommendations for executive leadership. On-site in Washington with some flexibility after probation.

Qualifications

• Associate's degree in emergency medical services or related field preferred.
• At least two years in Public Safety Telecommunications QA/related role.
• Internal candidates: Meets expectations in past evaluations; no discipline in last 3 years.
• At least three years as a 911 Public Safety Telecommunicator (911 calls, police/fire dispatch).
• IAED EMD Certification and EMDQ, ACCESS Certification or equivalent desirable.
• Valid driver's license and access to a vehicle.
• Pass public safety background check and CJIS access.
• Four years of administrative experience preferred.
• Ability to prioritize, organize and document critical tasks.

Responsibilities

• Coordinate QA processes: call reviews, training reviewers, reporting and notifications.
• Conduct random QA reviews of 911 and non-emergency medical calls; identify trends and gaps.
• Perform focused EMD reviews to assess performance and adherence to protocols.
• Support accreditation efforts (CALEA, IAED) with required documentation.
• Review and report on QA and accreditation standards and processes.
• Prepare and present findings and recommendations to leadership.
• Collaborate to update policies, SOPs and special programs.
• Coordinate training with agency training programs and trainees.
• Coach and assess progression of new trainees during on‑the‑job training.
• Represent the agency at forums and public presentations.
• Attend conferences and trainings to stay current on trends in public safety dispatch.
• Participate in emergencies on the 911 floor or in EOC as needed.
• Develop strong working relationships with staff and partner agencies.
• On-site work schedule: Mon–Fri 8am–5pm; potential flexible schedule after probation; may cover swing/graveyard shifts.

Skills

Quality Assurance

Public Safety Telecommunications

Documentation

Training coordination

Education

Associate's degree in EMS or related field

Job description

cresa911 seeks a collaborative and detail-oriented 911 Quality Assurance and Accreditation Specialist to analyze and report on agency QA and accreditation programs, ensuring compliance with CALEA, IAED, and internal policies while coordinating with Dispatchers and Supervisors.

The role focuses on QA reviews of 911 calls, EMD reviews, and drafting formal findings and recommendations for executive leadership. On-site in Washington with some flexibility after probation.