911 QA & Accreditation Lead — Policy & Training Impact

CRESA; Vancouver (WA); On-site; USD 65,000 - 95,000; Full time

Job summary

CRESA is seeking a collaborative 911 Quality Assurance and Accreditation Specialist to improve call taking, dispatching, and compliance with accreditation standards. This on-site role supports QA processes, reviews, and reporting to ensure high standards across Medical, Fire, and Police communications.

The ideal candidate will have EI QA/EMS leadership experience, IAED/CALEA certifications, and strong documentation skills, with a willingness to train staff and participate in emergency operations

Qualifications

• Associate's degree in emergency medical services or related field preferred.
• At least two (2) years in Public Safety Telecommunications focused on Quality Assurance.
• At least three (3) years non-probationary experience as a 911 Public Safety Telecommunicator.
• Possession of IAED EMD Certification, IAED EMD Quality Assurance Specialist, and ACCESS Certification within six months.
• Valid driver's license and access to a vehicle.
• Ability to pass a public safety background investigation and CJIS clearance.
• Four years of administrative experience preferred.
• Proven ability to prioritize, organize and document critical tasks.

Responsibilities

• Coordinate the agency's quality assurance processes and case reviews.
• Conduct random QA reviews of 911 and non-emergency medical calls.
• Perform focused EMD reviews to improve protocols and training.
• Assist with gathering information for CALEA and IAED accreditation.
• Review, analyze and report on QA and accreditation standards.
• Prepare and present findings and recommendations to leadership.
• Collaborate to create/update policies, directives and SOPs.
• Coordinate training for agency personnel based on QA results.
• Support on-site operations during emergencies and shifts as needed.
• Build strong relationships with dispatchers and staff.

Skills

QA & Accreditation

Public Safety Communications

Training & Documentation

Analytical Thinking

Education

Associate's degree

Tools

IAED EMD/EMDQ

CALEA accreditation

ACCESS Certification

Job description

CRESA is seeking a collaborative 911 Quality Assurance and Accreditation Specialist to improve call taking, dispatching, and compliance with accreditation standards. This on-site role supports QA processes, reviews, and reporting to ensure high standards across Medical, Fire, and Police communications.

The ideal candidate will have EI QA/EMS leadership experience, IAED/CALEA certifications, and strong documentation skills, with a willingness to train staff and participate in emergency operations