Emergency Dispatch QA & Quality Improvement Specialist

Charlottesville-UVA-Albemarle Emergency Communications Center; Charlottesville (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

A regional public safety agency in Charlottesville is seeking a full-time QA/QI Specialist. This role focuses on ensuring high-quality emergency communication services and requires comprehensive knowledge of telecommunications systems, along with certifications in CPR and emergency dispatching. The ideal candidate will have strong analytical and communication skills, along with the capability to enhance service delivery standards. Experience in emergency communications is essential, making this an excellent opportunity for those who are dedicated to public safety.

Qualifications

• Must have a minimum of one year experience in emergency communications.
• Must possess and maintain CPR and Emergency Medical Dispatch certifications.
• Certifications in EMDQ, EFDQ, and EPDQ required within six months.

Responsibilities

• Ensure high-quality care based on IAED standards.
• Review call taking, dispatch, and live care documentation.
• Support continuous improvement in call service.

Skills

Telecommunications systems knowledge

Analytical decision making

Organizational skills

Effective communication

Problem identification and solving

Education

High School diploma or GED

Job description

A regional public safety agency in Charlottesville is seeking a full-time QA/QI Specialist. This role focuses on ensuring high-quality emergency communication services and requires comprehensive knowledge of telecommunications systems, along with certifications in CPR and emergency dispatching. The ideal candidate will have strong analytical and communication skills, along with the capability to enhance service delivery standards. Experience in emergency communications is essential, making this an excellent opportunity for those who are dedicated to public safety.