QA/QI Specialist

Charlottesville-UVA-Albemarle Emergency Communications Center; Charlottesville (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

A regional public safety agency in Charlottesville is seeking a full-time QA/QI Specialist. This role focuses on ensuring high-quality emergency communication services and requires comprehensive knowledge of telecommunications systems, along with certifications in CPR and emergency dispatching. The ideal candidate will have strong analytical and communication skills, along with the capability to enhance service delivery standards. Experience in emergency communications is essential, making this an excellent opportunity for those who are dedicated to public safety.

Qualifications

• Must have a minimum of one year experience in emergency communications.
• Must possess and maintain CPR and Emergency Medical Dispatch certifications.
• Certifications in EMDQ, EFDQ, and EPDQ required within six months.

Responsibilities

• Ensure high-quality care based on IAED standards.
• Review call taking, dispatch, and live care documentation.
• Support continuous improvement in call service.

Skills

Telecommunications systems knowledge

Analytical decision making

Organizational skills

Effective communication

Problem identification and solving

Education

High School diploma or GED

Job description

The Charlottesville-UVA-Albemarle Emergency Communications Center is a distinguished leader in Public Safety Communications and Emergency Management. The organization is committed to ensuring the safety and well-being of community members by delivering reliable emergency services and communications. As a regional hub, the center operates with a focus on excellence, innovation, and collaboration. It is a crucial resource for residents, first responders, and public safety partners in the region.

Role Description

This is a full-time on-site role located in Charlottesville, VA, for a QA/QI Specialist. The QA/QI Specialist will use the International Academies of Emergency Dispatch (IAED) standards to ensure that the Charlottesville-UVA-Albemarle County Emergency Communications Center provide consistent, high-quality, and effective care. The QA/QI Specialist reviews call taking, dispatch, live care and documentation reviews to ensure standards, ECC Policy and regulatory requirements are followed and to support continuous improvement in call service.

Knowledge, Skills, and Abilities

Comprehensive knowledge of telecommunications systems, computer aided dispatch and 911 systems. Ability to analyze situations objectively and make sound decisions. Ability to organize, prioritize, schedule, and manage daily work activities, tasks and special assignments. Ability to effectively communicate orally, verbally and in writing with coworkers, and supervisors, as well as the ability to process verbal information. Ability to identify and analyze problems and develop effective responses and solutions to resolve such problems. Ability to read, interpret and follow procedural and policy manuals.

Required Education and Experience

Any combination of education and experience equivalent to graduation from High School or possession of a GED. One year minimum experience in emergency communications. Must possess and maintain CPR, Emergency Medical Dispatch, Emergency Fire Dispatch and Emergency Police Dispatch certifications. Must possess or have the ability to possess within six months of hire certifications in EMDQ, EFDQ, and EPDQ. Must maintain CJIS security credentialling and/or VCIN/NCIC certification.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Quality Assurance

Industries

• Public Safety