911 Emergency Dispatcher – Save Lives, Stay Calm

County Emergency Communications; Town of Clinton (NY); On-site; USD 43,000 - 70,000; Full time

Job summary

County Emergency Communications in Clinton, NY, seeks 911 Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, verify incident details, and coordinate police, fire, or EMS resources following agency procedures.

This role requires calm communication, precise information handling, and the ability to manage multiple radio and computer systems while meeting testing scores, training deadlines, and background screening requirements.

Qualifications

• High school diploma or equivalent required; some agencies recruit entry-level.
• Some agencies require prior emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer literacy

Information organization underpressure

Education

High school diploma

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Clinton, NY, seeks 911 Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, verify incident details, and coordinate police, fire, or EMS resources following agency procedures.

This role requires calm communication, precise information handling, and the ability to manage multiple radio and computer systems while meeting testing scores, training deadlines, and background screening requirements.