911 Emergency Dispatcher: Round-the-Clock Critical Response

911 Emergency Communications; Summerville (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Job summary

911 Emergency Communications in Summerville, PA seeks a dedicated dispatcher to handle emergency and nonemergency calls within the service area. You will verify addresses, prioritize incidents, enter data into CAD, and coordinate responders, all while adhering to training and cert requirements.

Candidates typically hold a high school diploma or equivalent, with strong typing, listening, clear speech, and computer skills.

Qualifications

• High school diploma or equivalent required.
• Typing, listening, clear speech, and basic computer proficiency essential.
• Official testing scores, experience and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Summerville, PA seeks a dedicated dispatcher to handle emergency and nonemergency calls within the service area. You will verify addresses, prioritize incidents, enter data into CAD, and coordinate responders, all while adhering to training and cert requirements.

Candidates typically hold a high school diploma or equivalent, with strong typing, listening, clear speech, and computer skills.