Urgent 911 Dispatcher - Fast-Paced Public Safety

911 Emergency Communications; Seneca (PA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Seneca, PA, is seeking a dispatcher to manage emergency and nonemergency calls from the public safety service area. The role involves verifying locations, caller information, and incident details while coordinating with responders using CAD and radio systems.

The position requires a high school diploma and may require agency-specific certifications, testing, and training. Candidates should be prepared for extended shifts and overtime as needed.

Qualifications

• A high school diploma or equivalent is commonly required.
• Experience in emergency communications may be required or preferred.
• Testing scores, experience, and training deadlines are determined by the official announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Job description

911 Emergency Communications in Seneca, PA, is seeking a dispatcher to manage emergency and nonemergency calls from the public safety service area. The role involves verifying locations, caller information, and incident details while coordinating with responders using CAD and radio systems.

The position requires a high school diploma and may require agency-specific certifications, testing, and training. Candidates should be prepared for extended shifts and overtime as needed.