911 Emergency Dispatcher – Calm Response Specialist

911 Emergency Communications; Floyds Knobs (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications in Floyds Knobs, IN, seeks an emergency dispatcher to connect callers with police, fire, or medical responders. Responsibilities include verifying incident details and coordinating resources while maintaining calm communication across multiple systems.

The role requires attention to detail, effective listening, and the ability to manage high-pressure information flow. Shifts may include evenings, nights, weekends, and overtime as needed.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants or require certifications.
• Typing, listening, clear speech, and ability to organize information under pressure are useful skills.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Floyds Knobs, IN, seeks an emergency dispatcher to connect callers with police, fire, or medical responders. Responsibilities include verifying incident details and coordinating resources while maintaining calm communication across multiple systems.

The role requires attention to detail, effective listening, and the ability to manage high-pressure information flow. Shifts may include evenings, nights, weekends, and overtime as needed.