911 Emergency Dispatcher: Calm, Real-Time Response

911 Emergency Communications; Norris City (IL); On-site; USD 42,000 - 66,000; Full time

Job summary

911 Emergency Communications seeks a dispatcher to connect callers with first responders in Norris City, IL. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and medical teams.

Ideal candidates have a high school diploma, strong typing, listening, and communication skills, and basic computer proficiency to operate dispatch systems and documentation processes.

Qualifications

• Typing accurately to enter information quickly.
• Active listening to capture details from callers.
• Clear speech for effective communication with responders.
• Basic computer skills to operate CAD and related systems.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Job description

911 Emergency Communications seeks a dispatcher to connect callers with first responders in Norris City, IL. You will handle emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and medical teams.

Ideal candidates have a high school diploma, strong typing, listening, and communication skills, and basic computer proficiency to operate dispatch systems and documentation processes.