911 Emergency Dispatcher: Calm, Rapid Response Pro

County Emergency Communications; Raytown (MO); On-site; USD 42,000 - 65,000; Full time

Job summary

County Emergency Communications in Raytown, MO seeks 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources. The role requires calm communication, accuracy, and the ability to manage multiple systems.

Training and certifications may be required depending on the agency. Shift work, potential overtime, and background checks are typical; eligibility and testing scores are determined by the employing agency.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Raytown, MO seeks 911 Emergency Dispatchers to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources. The role requires calm communication, accuracy, and the ability to manage multiple systems.

Training and certifications may be required depending on the agency. Shift work, potential overtime, and background checks are typical; eligibility and testing scores are determined by the employing agency.