911 Emergency Dispatcher — Calm, Quick-Thinker

911 Emergency Communications; Stone Mountain (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

911 Emergency Communications seeks skilled dispatchers in Stone Mountain, GA to connect callers with emergency responders. You will gather essential information, confirm locations, and relay critical details across multiple systems under pressure.

Qualifications include a high school diploma or GED, with strong typing, active listening, and clear communication. This position may involve overnight, weekend, and holiday shifts, with overtime and shift differentials per agency policy.

Qualifications

• Calm communication under pressure.
• Strong typing and basic computer skills.
• Ability to organize information and follow procedures.

Responsibilities

• Answer emergency and non-emergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency protocols and approved questions.
• Enter incident information into dispatch systems.
• Relay instructions to responders and monitor radio traffic.
• Maintain accurate records and protect confidentiality.

Skills

Calm communication

Active listening

Typing

Clear speech

Multitasking

Education

High school diploma or GED

Job description

911 Emergency Communications seeks skilled dispatchers in Stone Mountain, GA to connect callers with emergency responders. You will gather essential information, confirm locations, and relay critical details across multiple systems under pressure.

Qualifications include a high school diploma or GED, with strong typing, active listening, and clear communication. This position may involve overnight, weekend, and holiday shifts, with overtime and shift differentials per agency policy.