Emergency Communications Dispatcher – 24/7 Public Safety Role

County Emergency Communications; Jonesville (NC); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Professional training

Résumé du poste

County Emergency Communications in Jonesville, NC seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, confirm locations, document details, and coordinate police, fire, or EMS according to procedures.

The role requires calm communication, strong listening, and the ability to manage multiple information systems. Training and certifications vary by agency, with overtime and shift work common in 24/7 operations.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require previous emergency communications experience or current certifications.
• Strong typing, listening, clear speech and basic computer proficiency are useful.

Responsabilités

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide caller instructions within training limits
• Maintain accurate records and protect confidential information

Connaissances

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization underpressure

Formation

High school diploma or GED

Description du poste

County Emergency Communications in Jonesville, NC seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, confirm locations, document details, and coordinate police, fire, or EMS according to procedures.

The role requires calm communication, strong listening, and the ability to manage multiple information systems. Training and certifications vary by agency, with overtime and shift work common in 24/7 operations.