911 Emergency Dispatcher — Calm, Precise Help Coordination

911 Emergency Communications; Monticello (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

911 Emergency Communications in Monticello seeks an emergency dispatcher to connect callers with public safety resources. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS responses according to procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting changes and relaying accurate information to responders.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants, others require experience or current certifications.
• Typing speed, active listening, clear speech, basic computer proficiency, and organizing information under pressure are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer proficiency

Information organization underpressure

Education

High school diploma or GED

Job description

911 Emergency Communications in Monticello seeks an emergency dispatcher to connect callers with public safety resources. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS responses according to procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems while documenting changes and relaying accurate information to responders.