911 Emergency Dispatcher — Calm, Precise, Critical Calls

Emergency Telecommunicator Services; Irving (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Irving, IL. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating responders per agency procedures.

The position may require overnight shifts, weekends, holidays, and overtime. Ideal candidates have strong typing, active listening, clear communication, and solid computer skills.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require experience or certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident data into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Irving, IL. The role involves handling emergency and nonemergency calls, confirming locations and details, and coordinating responders per agency procedures.

The position may require overnight shifts, weekends, holidays, and overtime. Ideal candidates have strong typing, active listening, clear communication, and solid computer skills.