911 Emergency Dispatcher - Impactful Public Safety Role

Emergency Telecommunicator Services; Irving (TX); Presencial; USD 52.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Irving to connect callers with police, fire, and medical responders. Duties include gathering information, confirming locations, coordinating resources, and documenting incidents using CAD systems.

Applicants should have strong listening and communication skills, basic computer proficiency, and the ability to stay calm under pressure; some agencies require prior experience or certifications.

Formación

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Previous emergency communications experience or current certifications may be required.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Educación

High school diploma or equivalent

Herramientas

CAD systems

Descripción del empleo

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Irving to connect callers with police, fire, and medical responders. Duties include gathering information, confirming locations, coordinating resources, and documenting incidents using CAD systems.

Applicants should have strong listening and communication skills, basic computer proficiency, and the ability to stay calm under pressure; some agencies require prior experience or certifications.