911 Emergency Dispatcher — Calm, Precise Communications

911 Emergency Communications; Fort Smith (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

911 Emergency Communications is seeking qualified dispatchers for Fort Smith, AR. Dispatchers connect people in need of urgent help with responding public safety personnel and coordinate police, fire, or medical resources following agency procedures.

The role requires calm communication, careful attention to detail, and the ability to manage multiple systems while relaying accurate information. Shift work and overtime may be required.

Qualifications

• High school diploma or equivalent required. Some agencies may seek prior emergency communications experience.
• Excellent typing speed and accuracy, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems (CAD).
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Clear speech

Accurate typing

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications is seeking qualified dispatchers for Fort Smith, AR. Dispatchers connect people in need of urgent help with responding public safety personnel and coordinate police, fire, or medical resources following agency procedures.

The role requires calm communication, careful attention to detail, and the ability to manage multiple systems while relaying accurate information. Shift work and overtime may be required.