911 Emergency Dispatcher - Calm, Precise Call Triage & Dispatch

911 Emergency Communications; Carrollton Township (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking dedicated dispatchers in Carrollton. The role involves answering emergency calls, verifying locations and details, and coordinating police, fire, or medical responders using computer-aided dispatch systems.

Applicants should have strong typing, listening, and communication skills, with the ability to manage multiple screens and shift patterns. Positions typically require a high school diploma or equivalent, with testing scores and training to meet agency

Qualifications

• High school diploma or equivalent is commonly required.
• Typing speed and accuracy are useful.
• Active listening and clear communication are essential.
• Ability to use basic computer applications and agency systems.
• Training will cover testing scores, experience, and deadlines as announced.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, callbacks, and incident details.
• Assess priority and relay information per procedures.
• Enter data into dispatch systems and coordinate responders.
• Monitor communications and update units as incidents evolve.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organization under pressure

Education

High school diploma

Tools

Computer-aided dispatch

Radio equipment

Job description

911 Emergency Communications is seeking dedicated dispatchers in Carrollton. The role involves answering emergency calls, verifying locations and details, and coordinating police, fire, or medical responders using computer-aided dispatch systems.

Applicants should have strong typing, listening, and communication skills, with the ability to manage multiple screens and shift patterns. Positions typically require a high school diploma or equivalent, with testing scores and training to meet agency