911 Emergency Dispatcher - Calm, Fast-Paced Communicator

County Emergency Communications; Lovell (WY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime

Job summary

County Emergency Communications in Wyoming seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or medical resources using agency procedures.

This role requires calm, careful communication, quick decision making, and the ability to manage multiple systems. A high school diploma is commonly required; some postings may prefer prior experience or certifications.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Wyoming seeks 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, document details, and coordinate police, fire, or medical resources using agency procedures.

This role requires calm, careful communication, quick decision making, and the ability to manage multiple systems. A high school diploma is commonly required; some postings may prefer prior experience or certifications.