Emergency Dispatcher: Calm, Critical Calls, 24/7 Shifts

911 Emergency Communications; Smoot (WY); On-site; USD 40,000 - 66,000; Full time

Job summary

911 Emergency Communications in Smoot, Wyoming, seeks an Emergency Dispatcher to handle emergency and nonemergency calls within the assigned service area. You will confirm locations, gather details, and relay instructions to police, fire, or medical units following agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple information systems. You may work extended shifts, overtime, and variable schedules depending on agency needs.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High School Diploma or GED

Job description

911 Emergency Communications in Smoot, Wyoming, seeks an Emergency Dispatcher to handle emergency and nonemergency calls within the assigned service area. You will confirm locations, gather details, and relay instructions to police, fire, or medical units following agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple information systems. You may work extended shifts, overtime, and variable schedules depending on agency needs.