911 Emergency Dispatcher - Calm, Fast Crisis Response

911 Emergency Communications; Jamestown (NY); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descripción de la vacante

911 Emergency Communications in Chautauqua, NY seeks qualified 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or medical resources. You will gather information, confirm locations, and relay data according to agency procedures.

The role requires calm communication, attention to detail, and multitasking across multiple systems. A high school diploma is commonly required, with background checks and certifications often involved.

Formación

• High school diploma or GED commonly required.
• Accurate typing and active listening essential.
• Ability to organize information under pressure and use CAD systems.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Educación

High school diploma or GED

Herramientas

CAD systems

Descripción del empleo

911 Emergency Communications in Chautauqua, NY seeks qualified 911 Emergency Dispatchers to connect callers with responders and coordinate police, fire, or medical resources. You will gather information, confirm locations, and relay data according to agency procedures.

The role requires calm communication, attention to detail, and multitasking across multiple systems. A high school diploma is commonly required, with background checks and certifications often involved.