911 Call Taker: Frontline Emergency Communicator

Regional 911 Intake Solutions; Jamestown (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Chautauqua, NY seeks 911 Call Takers to answer emergency lines, confirm locations, and document details for dispatch. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Assessments vary by agency; call-takers may work rotating shifts, including nights, weekends, and holidays. Training and certifications are required for duties and pre-arrival instructions.

Qualifications

• High school diploma or equivalent required; dispatch experience may be helpful but not always required.
• Strong listening comprehension, accurate typing, and clear verbal communication are required.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Chautauqua, NY seeks 911 Call Takers to answer emergency lines, confirm locations, and document details for dispatch. Applicants should have a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Assessments vary by agency; call-takers may work rotating shifts, including nights, weekends, and holidays. Training and certifications are required for duties and pre-arrival instructions.