911 Emergency Dispatcher: Calm, Critical-Response Navigator

911 Emergency Communications; Harpers Ferry (WV); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Shift differentials

Job summary

911 Emergency Communications in Harper, WV seeks an Emergency Dispatcher to connect callers with public safety responders. The role requires calm communication, precise data entry, and coordination across police, fire, and EMS resources following agency procedures.

Responsibilities include handling emergency and nonemergency calls, verifying locations, and using CAD systems to dispatch and track responders.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Organizing information

Education

High school diploma

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Harper, WV seeks an Emergency Dispatcher to connect callers with public safety responders. The role requires calm communication, precise data entry, and coordination across police, fire, and EMS resources following agency procedures.

Responsibilities include handling emergency and nonemergency calls, verifying locations, and using CAD systems to dispatch and track responders.