EMS Dispatcher: Urgent Medical Response Coordinator

County Emergency Communications; Zuni Pueblo (NM); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Zuni, NM is seeking an Emergency Medical Dispatcher. The role involves handling urgent medical calls, verifying patient location and details, and applying protocol-based instructions to guide responders until arrival.

Training and certification requirements vary by vacancy. Disptachers may work extended hours with overnight, weekend, and holiday shifts as part of continuous emergency operations.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

EMT or paramedic credentials (not universally required)

Job description

County Emergency Communications in Zuni, NM is seeking an Emergency Medical Dispatcher. The role involves handling urgent medical calls, verifying patient location and details, and applying protocol-based instructions to guide responders until arrival.

Training and certification requirements vary by vacancy. Disptachers may work extended hours with overnight, weekend, and holiday shifts as part of continuous emergency operations.