911 Emergency Dispatcher — Calm, Critical-Response Connector

911 Emergency Communications; Pomeroy (IA); Sur place; USD 42 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime pay

Résumé du poste

911 Emergency Communications in Pomeroy handles urgent calls and coordinates responders across agencies. Dispatchers gather critical details, confirm locations, and manage multiple communication systems to ensure rapid, accurate response.

Applicants need a high school diploma or equivalent, with some agencies seeking prior emergency communications experience or current certifications. Overtime and around‑the‑clock shifts are common in this field.

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level
• Some agencies require previous emergency communications experience or current certifications
• Testing scores, experience, and training deadlines are determined by the official announcement

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Connaissances

Accurate typing

Active listening

Clear speech

Computer proficiency

Organize information

Formation

High school diploma or GED

Outils

CAD systems

Radio dispatch

Description du poste

911 Emergency Communications in Pomeroy handles urgent calls and coordinates responders across agencies. Dispatchers gather critical details, confirm locations, and manage multiple communication systems to ensure rapid, accurate response.

Applicants need a high school diploma or equivalent, with some agencies seeking prior emergency communications experience or current certifications. Overtime and around‑the‑clock shifts are common in this field.